Heres what you should do in order to get them to send you a Droid 3.
First of all, make sure your are on at least your 3rd or 4th Droid 2 Global.
Call Verizon Tech support and when they ask what you need just ask them to connect you with a Tier2 or higher representative because the lower level techs cannot process this request.
Next, explain to the rep every problem you have had with Verizon since day one. May it be another line, warranty issues, network issues, phone issues, etc. Just tell them all of it. The most important part is to make it completely clear to the representative that the Droid 2 Global phone your having issues with, is having the same reoccurring issues. That being said, most high level reps will feel bad for you. You will need to tell them you have tried everything from Factory Data Resets, Master Resets, Soft resets, Reprogramming, Updating Roaming Capabilities, etc. Some solutions they will give you are to have you shut off the phone so that they can do some internal updates with the device. This may or may not solve the issues, or even cause new issues. Either way, the next day you should call and connect with a high rep again, explain your story again, tell them that internal updates were just done and the issues was still not resolved. At this point they should be asking you if you would like to order a replacement phone. Stop them before they start that process. Explain to them that you would like to switch devices. At first they may tell you that you could switch to a Droid 1 or even a Droid 2. At that time you should tell them that they are not allowed to switch you to a device of lower quality than your current device. You should then suggest that they give you a Droid 3 because of all the problems with the phone. You may not be successfull. And you may have to talk to several high level representatives about it, but eventually it should happen and be successfull. Trust me, ive done it and am getting my Droid 3 sometime today via fedex. Hope this helps.
