Will Verizon accept my Droid Razr Maxx back?

Discussion in 'Android Forum' started by droidrazrmaxxx, Jun 17, 2013.

  1. droidrazrmaxxx

    droidrazrmaxxx New Member

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    My Droid Razr Maxx had stopped functioning and was stuck in a boot loop. I tried connecting it to the computer and doing a fastboot but all that resulted in was a black screen saying flash failure. I asked for a replacement which has come in, but now I am wondering whether they will accept the phone back or make me pay, saying I tampered with the software or something. If this is going to be an issue, how can I fix the phone and get it out of flash failure?

    My Droid Razr Maxx had the most current operating system.
     
  2. FoxKat

    FoxKat Resident Novelist...LOL! Staff Member Premium Member

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    I wouldn't worry about it. I have not yet heard of a phone replacement being charged for sending back a rooted, or failed flashed phone. Still, if you wish you could download RSDLite and try flashing with that instead.
     
  3. droidrazrmaxxx

    droidrazrmaxxx New Member

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    RSD Lite is what I had tried the first time which led to the flash failure screen coming up. I probably just did something wrong...
     
  4. FoxKat

    FoxKat Resident Novelist...LOL! Staff Member Premium Member

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    OK, then your other option is the Droid RAZR Utility, but again you have to be able to get to the Fastboot menu to use it. I would try if it were me, but again it may be a complete waste of time. They really don't have the resources to check every phone that comes in for root and ROMs. They put them onto a flashing station en masse, and fire it up. I don't even think it's Verizon's or Motorola's staff that's doing this but instead it's likely an outside service provider that handles the refurbishing of these phones.
     
  5. droidrazrmaxxx

    droidrazrmaxxx New Member

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    I see. Thank you for your answers! If I need anything else I will be sure to ask.
     
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