VZW unlimited global data going away

Discussion in 'Motorola Droid 2 Global' started by freightdog, Jan 14, 2011.

  1. turnpike
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    turnpike New Member

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    i tired this route, because i was told by the store manager that i could get the unlimited data, i was told by global services that they could pro-rate me the first month at the 64.99..but it would not be unlimited, it would be the base 70MB...
    vzn is starting to really pizz me off with this..
    i picking up a signal on roaming while here in Kuwait, but at almost $3.00 a min..i'm scared to touch my phone
  2. BobSteel
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    BobSteel New Member

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    Do any of you with GlobalData use custom ROMs? The VZW SIM has a weird authentication mechanism which means somehow the ROM has to also send the ESN of the phone to validate for data. I'm dying to load a custom ROM but doubt that any of them have this bit of logic in them.
  3. tmg
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    tmg New Member

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    Another upset Verizon customer

    Hi all,

    Just found out about this plan being eliminated - had I known this I would have stayed with ATT or looked at other alternatives. This unlimited global data plan to me was the biggest selling point.

    Just became customer this past November and had used it during a trip to the Philippines in December.

    Upcoming trip to Japan next week and will be there for 1 month+. Just called Global Support this morning to activate the plan again only to find out it had been discontinued.

    Has anyone found a way or had success getting out of their contract? I feel that I have been misled - the premise under which I agreed to a 2 year contract has now changed.

    No way I am going to pay 20/mb for data. ( I had a big scare while in the Philippines with a text msg saying I'd incurred $2k in roaming charges and hadn't even been there 10 hours)

    Since Japan does not use SIM cards (as far as I know anyway, I had purchased an ATT Nokia 6350 last year specifically for Japan because it was CDMA or WCDMA capable), does anyone that regularly travels there have any reasonable alternatives?

    Is it possible to root the D2G or whatever and get a data package from NTT Docomo or one of the other carriers?

    Thanks in advance for any suggestions.
  4. silver6054
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    silver6054 New Member

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    Probably hard to get out of the contract as this "feature" isn't part of the contract (or they couldn't have changed it). Some have had success having the plan reinstated, particularly if they have had it before. But then you cannot drop it and reinstate again, even if you do succeed.

    The best solution is to get it unlocked if you haven't already and use a local GSM SIM. I don't know the local data rates, but I am sure you can do much better than the VZ $20 per MB
  5. tmg
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    tmg New Member

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    Thanks Silver6054,

    All I've been able to find so far is SIM card rental through Softbank, problem is it's 1500 yen / day so that would be 45000 yen for the ~ 1 month I will be there which is $550. Ouch.

    I'd be all for a petition if I thought it would do any good. Hopefully, given that this just changed last month and that it happened very quietly, there is still a very large number of occasional global data subscribers that don't know about it yet either. If everyone calls to complain/ threaten to terminate contract maybe they will get the idea and reinstate some sort of revised global plan. With plans only available now for Canada, Mexico and Europe and $20/ mb for everywhere else who are they kidding about being global? I just looked up my data usage for the last billing cycle and it was ~240 mb so in other words at $20/mb = $4800. Who in their right mind would pay this?

    I had asked Global Support to look up the termination fees - again if they perceive that enough people are going to jump ship over this things may change. The way I'm looking at it now is I've been a customer for only 3 months so I am on the hook for $320 x 2 lines in early term. fees but they in turn will be losing 21 months of revenue at $200/ month for the family plan that I have.

    If anyone has any other input as to other cost effective workarounds for Japan it would be greatly appreciated.

    R/ tmg - "Owner of Droid 2 Global that's no longer affordable to use Globally"
  6. silver6054
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    silver6054 New Member

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    And now for Japan I don't think my suggestion works, they need CDMA SIMs, not the GSM SIMs that will fit in the Droid 2 Global. Others have recommended Japan Cell Phone Rental - Rentafone Japan
    Under mobile internet they have pocket Wifi devices for data, and their phone charges seem cheaper than many. Of course, this does nothing for your feeling "Why did I buy a Droid 2 Global!" since this solution uses other equipement!
  7. saildroid
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    saildroid New Member

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    FWIW, I sent them a carefully worded letter. Someone from customer service left a voicemail saying that they received it and that each letter will be forwarded to the appropriate department. Or something.

    I doubt that this will make a difference but i feel that I have been a good boy.

    BTW, my D2G is unlocked (VZW gave me the numbers without a problem) but it is a pain to get the local cards, install them, etc. Wasted a lot of time with that in Austria last month, never got it to work for data (phone is easy). And this is even worse if you travel in more than one countries.

    What a pain.
  8. Uxorious
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    Uxorious New Member

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  9. Jackrandom
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    Jackrandom New Member

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    Just joined the club when i went to plan out my trip to Japan, i'm so glad they sold me a global phone right as they take away the means to use it. i'm beyond disgusted with Verizon right now.
  10. leobg
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    leobg Member

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    You all realize unlimited roaming data equals unlimited roaming calling as well (via voip/skype/etc) and $0 profit for the wireless carrier beside the relatively low cost of that plan. This very well explains why Verizon took it off (I am not sure how it sneaked in first place to be honest!)
    I am yet to hear about another provider in the world who offers similar plan at similar cost honestly. Even at the 70MB ($1/MB) sounds good compared to what many contries get. This is a point of view of a non-American user of course. Don't bash me for that please!
  11. Uxorious
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    Uxorious New Member

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    Of course it doesn't. They can write in their TOS that they do not allow VOIP while roaming internationally.
    They already have TOS disallowing you from tethering, and if you root your phone and violate it, they may find out and terminate your account (or in the global case, bill you).

    I think most of us here would be perfectly willing to refrain from using VOIP or even streaming music/video while abroad.
    When I'm travelling, I *really* need access to maps and email.

    The Verizon Global plan was fantastic - I completely agree.

    I will even agree that the 70MB bucket of data is a reasonable compromise ... except that they don't offer it in large parts of the world.
    Travel to Asia and you're paying $20.48/MB ... is that reasonable?
  12. Jackrandom
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    Jackrandom New Member

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    not going to bash, but if they need to increase the price a bit then go ahead, but completely eliminating unlimited data in a country which is absolutely ripe with unlimited data plans (we're talking about japan here) is insulting.
  13. vatothe0
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    vatothe0 New Member

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    Sign up with a japanese carrier then.



    Sent from my DROIDX
  14. vatothe0
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    vatothe0 New Member

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    Your phone doesn't work outside the us anymore? Maybe you need a warranty replacement.



    Sent from my DROIDX
  15. Jackrandom
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    Jackrandom New Member

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    hilarious troll is hilarious!

    really though, charging $20 per 1mb of data is so prohibitively expensive that it's laughable. the message it sends is, "we do not want you using these devices overseas, period"
  16. Uxorious
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    Uxorious New Member

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    The VZW pricing in Japan is generally weird.
    I pay 20c to send/receive a text message here in US.
    When I'm in Japan it costs me 50c to send a message (which is crazy but OK).
    Receiving one is 5c.
    How much sense does that make?
  17. Uxorious
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    Uxorious New Member

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    I checked with ww.globaladvancedcomm.com, and they use either NTT Docomo or SoftBank for the SIM card - EMobile is only for their WIFI AP service.
  18. tmg
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    tmg New Member

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    Strength in numbers...

    I recall one of the earlier posters had the idea of a petition and I see that Word attachments are allowed here so perhaps I'll draft something up on the flight this Sunday from LAX to NRT and post it next week. Perhaps not so much a petition but more of an "open letter", potentially post it on VZW's own forum as well.

    I talked with CS last night for a while regarding another issue and also brought this up. The agent provided me with the following contacts and suggested I write a letter:
    Daniel S. Mead - President & CEO
    One Verizon Way
    Basking Ridge, NJ 07920

    T.J. Fox - Regional President IL, WI,
    777 Big Timber Rd.
    Elgin, IL 60123
    If anyone else wants to take a crack be my guest, I just think that with minimal effort Verizon might take notice.

    Key points as follows:

    1.) $20/Mb for Global Data (Verizon doesn't seem to "get" the idea that "Global" is bigger than just North America, Canada, Mexico and Europe) is not just inconvenient it is outrageously overpriced rendering the phones useless:

    Again, using my last months usage as a reference and I don't believe I am a heavy user - email, some browsing, Weatherbug, Nav. etc, 250Mb at $20/Mb = $5,000

    Do they seriously think anyone can afford that? All they have done is to hurt their own bottom line.

    I'd be really curious to know how many subscribers to the $64.99 Global plan they had or in other words how much revenue they lost.

    I'd be happy with a compromise but to eliminate it completely?

    2.) According to Global Support, Data has to be either on or off, no way to selectively leave on POP email which is really the only thing I have a need for and simply turn off everything else. Even if you use an App killer how do you really prove there is no data transferring unless you specifically tell the device.

    Might be time to root if I could be sure it would eliminate unwanted data transfer.

    3.) The availability of this plan vs. other carriers was the only reason I switched from AT&T last November. No mention was ever made of this plan going away. Misleading sales tactics IMHO.

    4.) Canceling my contract (family plan at ~ $190/month) that is only 3 months old at this point would sting a little bit for me in terms of 2 lines @ $320 each for early termination. But, from Verizon's perspective that would be 21 months of lost revenue or ~$4000.

    So if 10 people were to send letters/ 10 signatures, we're are talking about potentially $40,000 or more.

    100 people now we are starting to get into serious money.

    Any way you look at this, Verizon has only succeeded in hurting their own bottom line: Potential canceled contracts, customers spending the money elsewhere such as Japan's Softbank or NTT Docomo in my case, potential new customers lost due to publicity of this, etc.

    Any +/- feedback appreciated

    R/ TMG

    [SIZE=-1]
    [/SIZE]
  19. vatothe0
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    vatothe0 New Member

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    Your best case solution will most likely be an offer to add the feature back on and keep it.

    It isn't cost effective for them to allow people to add/remove a feature that only charges an extra dollar per day but allow unlimited roaming data.



    Sent from my DROIDX
  20. trekuhl
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    trekuhl New Member

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    sorry to pull a somewhat old thread, but this plan is still available on the corp side from what i understand. if you are on a biz acct you can still use it which makes no sense to me...Y offer this only to biz users?

    we have lots of user that travel int'l and we had them use this plan frequently over the years. we typically didnt add them on our corp acct and reserved that only for the high level folks.

    there isnt a fee to change over to a corp acct, so maybe ill just have them move their number over if its a lengthy period of time and then we can push it back off on a personal plan if need be. i dont care ill waste vzw's time pushing them back and forth (and some of mine obviously).

    vzw has been doing some irritating things recently...i argued with biz rep when he said we had to put droid users on the $45/mo plan and got them on the $30/mo plan since they just want to charge biz users the extra $15/mo. he said "biz users use more data" HA my 19yr old sister is on youtube, etc all day long. majority of my biz users use exchange/corp email 99% time and dont even browse. guarantee her monthly data usage (mine is 2-5 GB/mo) is higher than all of them combined.
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