When someone calls my phone the voicemail never picks up. It will ring a few times then it says 'welcome to Verizon wireless your feature update could not be completed as dialed..' instead of the leave a voicemail message. When I dial *86 from my phone, the phone rings 3 times then I get the same message. I can answer and call normally but there is no option to leave a voicemail. I have the visual voicemail but I signed up for it this afternoon after the problems started and it still showed all of the voicemails that I hadn't deleted so it is connected to the mailbox. I wasn't aware of a problem until a friend who called this morning told me she couldn't leave a message for me. I tried to call Verizons tech support but they were no help at all and didn't seem to have a clue about much of anything.