I complained about my 4 hour battery life and the tech said,"I'm checking the forums." Me: "take your time." (5 minutes later...) tech: "It looks like a lot of people are having the same problem. Where would you like me to send the replacement?" Me: "Can I pay a little more and get the extended battery?" tech: "OK, I'll take the price of the regular battery off the price of the extended battery. And I'll send it next day shipping."