Problem: Could not connect my Win 7 HP laptop (8 mos. old) to the hotspot. (Working on problem since December.) Tried techs at Verizon, Motorola, HP, forums, paid techs online to no avail. In my own deductions, I figured the problem was with laptop since Hotspot connected with my Vista laptop, Kindle and iPod with no trouble. THE POSITIVE RESULT IS: I DOWNLOADED AND INSTALLED AN UPDATED DRIVER FOR MY LAPTOP Ralink RT5390 802.11b/g/n Wi-Fi Adapter. Surprise!!! It works with no problem. Glad I didn't cancel my unlimited Hotspot. Sent from my DROID RAZR using DroidForum.