Hotspot issues with HP Pavilion G6

Discussion in 'Android Support' started by chrizg, Dec 26, 2012.

  1. chrizg

    chrizg New Member

    Dec 26, 2012
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    My brother in-law is having an issue with his hotspot on his new phone. When I first looked at the laptop, it would connect to the hotspot, but would cycle back and forth saying limited connection, connected but no internet, then Internet Access and back to limited connection. I have troubleshooted as far as I can, and I am stumpted.. Any ideas ?

    Steps taken

    Thinking it was Norton or firewall related, booted into safe mode, same issues
    No static ip addresses configured
    Ipconfig all shows it has the ip address range that the hotspot should be giving out when it was connected but 'limited connection'
    Removed Wifi card and reinstalled in device manager
    Tried to update 2011 driver using windows update, no new drivers, went to MFG website and updated drivers to 2012.
    Uninstalled Norton and another spyware program and disabled windows firewall
    Installed Malywarebytes and did a full scan to check for spyware
    Disabled onboard wifi and tried using netgear usb wifi adapter
    Laptop will connect to my home wifi network, his wifi home network, my blackberry hotspot and multiple hotels as he travels but not the droid hotspot
    Hotspot name was about 20 char long, so I renamed SSID to 'hotspot' and now the laptop will not find the hotspot, using usb or internal wifi
    Using another laptop, ipad x2, iphone I can connect to the droids hotspot before and after SSID rename
    Laptop has all windows current updates for Win7

    Thoughts? It seems like an OS issue since both wifi adapters will not see the signal, but the laptop can connect to multiple other wifi signals with 0 issues.

    Phone Droid Razr HD
    Laptop - HP Pavilion G6
    Wifi adapter - Realtek RTL8188CE
    OS - Windows 7
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