Unhappy new customer

Discussion in 'New Member Introductions & Site Assistance' started by mr5038, Jan 19, 2010.

  1. mr5038
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    mr5038 New Member

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    I've had the Moto Droid for 2 weeks now and I am not impressed. Specifically unresolved issues surrounding emails, email accounts, attachments, etc.

    I need my Droid to replace a blackberry in sending and receiving a large number of emails daily, AND I DON'T WANT TO USE A GMAIL ACCOUNT. I feel that this system really doesn't play nice with non-gmail accounts.

    Primary email is an exchange server, secondary is Comcast POP3 account.

    -- Cannot open any attachments - .doc, .docx, .pdf, etc. Downloaded the free Docs to Go app and it won't open anything. Downloaded BeamReader PDF viewer and it won't open .pdfs.

    -- Attachments can't be forwarded?? How is it possible that I can't default that any attachment will be forwarded with the original message?

    -- False email notifications from Comcast account and most Comcast emails load slowly.

    -- I downloaded K-9 and it won't play nice with my exchange server email account. Several have failed to set up K-9 so that I can receive my work emails.

    This is a terrible native email program.

    Are there legit fixes available or is the solution to 'Go Gmail or go home'?
  2. Vulcan1600
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    Vulcan1600 DF Super Moderator Staff Member Premium Member

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    I don't have any answers for your email because I use Yahoo and GMail only.

    Am I correct in making the assumption that you are an unhappy new customer specifically because of the email issues you are having?
  3. Sam
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    Sam Premium Member Premium Member

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    unfortunately, it seems like if you refuse to use gmail, you don't have many options... remember though, you got a new email address with your blackberry for exchange too, that's just the way of things. did you try searching for a solution on these forums? i only ask because i have seen about a billion exchange related threads..
  4. Vladimir
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    Vladimir New Member

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    Are you on the their exchange server email/web setup? Because the support you are complaining about is typically on your IT departments side not the phone, I use a few different email setups including GMail and Yahoo, and a few private ones, and I have none of those issues...
  5. cbushnell
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    cbushnell New Member

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    I've been using Touchdown for a couple of months as my Corporate email solution, I don't have any of the problems you're experiencing. Give it a try. Well worth it imho.
  6. roflcopters
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    roflcopters New Member

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    If you absolutely will not use Gmail, why did you buy a phone powered by Google, and runs mostly off of Gmail push?
  7. cereal killer
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    cereal killer DF Administrator Staff Member

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    I can vouch for touchhdown as well. A friend of mine uses it and swears by it.
  8. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    I have two email accounts on my Droid. My office account is Exchange. I've had no problems receiving, sending, or deleting. The only thing I've not been able to do is to move mail from my inbox to a different mailbox. I receive a significant amount of mail each day. I tried the dataviz app but removed it and use the office quick. So far no issues.

    My other account is Gmail. To-date, it handles everything and I can move mail to different folders.

    Perhaps a conversation with the email or sys admin would resolve.

    Mike
  9. pilot25
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    pilot25 New Member

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    Droid won't be a blackberry. I'm still having a hard time getting used to the inferior calendar and e-mail programs on the phone. Blackberry wins those applications hands down however it obviously lacks the Droids other features. Droid isn't a business mans phone. BB definitely is.
  10. DROIDMASTER
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    DROIDMASTER New Member

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    What you say is true about android doesn't play nice with other email accounts.
    I have never used gmail before i got the droid but it's growing on me. I dont have any problems that you explain though with other accounts.
    I assumed that when I bought the phone that gmail must be used with this software and it sort of does.

    What is your reason behind not liking the way gmail works. I like it because of no adds!
  11. Jeremy556
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    Jeremy556 New Member

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    For Exchange integration, you can't beat BB. To even be usable, you are going to have to purchase Touchdown in the Market.

    Shame really that Google has not addressed this. 95% of the corporate world is on Exchange, and will NEVER switch to GMail. Many enterprises specifically ban Androids because of the lack of security and policy management. If they would integrate with Exchange (which they could if they wanted to) they could bury RIM, but as it stands now, Android is going to continue to be more of a consumer device.
  12. jahtv98
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    jahtv98 New Member

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    I gotta honestly say that the Mot Droid kinda sucks regarding emails and such. Blackberry takes the edge on this matter. I personally use Hotmail on my droid and of course GMAIl. I never get my hotmail emails correctly. At times, I even get notifications of new emails, emails that are a few days old and already read on my computer. I gave up with verizon tech support so I decided to forward all my Hotmail emails to Gmail....Im still not receiving them on time.

    I never had a problem with my blackberry. I still love my droid though. I dont use my emails as much, mostly personal. I can see why a business person or someone that uses their emails a lot can be frustrating.
  13. jahtv98
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    jahtv98 New Member

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    Touche! Well said
  14. cyclops
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    cyclops New Member

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    I use my Droid primarily for work email, but love the flexibility all the other applications provide. Touchdown does the trick for me. I also receive my msn mail via my gmail inbox, works great.
  15. Jeremy556
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    Jeremy556 New Member

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    I run enterprise messaging for a living, and have more than one Exchange cluster in my home network :icon_ devil:
  16. bossrogue
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    bossrogue New Member

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    Well said. It all comes down to preference, and no the Droid is no businessman's phone, some things BlackBerry still wins, and that's Exchange integration. It all comes down to preference, Droid isn't for everyone.
  17. mr5038
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    mr5038 New Member

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    Thank you for all the replies. Frankly, I'm a little surprised how everyone seems to accept the fact that Blackberry is better for emails and exchange integration. I'm having problems getting my Droid to do things that my blackberry was doing 5 years ago.

    Having said that, on your advice I did download and setup the free version of Touchdown. Setup and syncing was a breeze and, more importantly, email attachments were readily viewable! Surprising to me, I can view them using Quick Office, which is exactly what wouldn't work for me when I used Droid's native email program. So all is not lost. I HATE the fact that I will have to pay for this 3rd party app to do things that the Droid should be doing out of the box, but if my first hour with Touchdown is any indication, this may be the solution to my exchange server problems. **As I write this though, I see that I have gotten 2 recent email on my desktop over 15 minutes ago that have not yet appeared on the Droid. It is setup to automatically push, so I'm not sure why there is a delay.
  18. mr5038
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    mr5038 New Member

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    I also wanted to say that exchange integration is a deal breaker for me. I use the email functions far more than I do the phone or anything else on the Droid.

    If I can get Touchdown working flawlessly with my work email, then I would be more willing to push my Comcast POP3 account to Gmail.

    Unfortunately Touchdown does not seem to be retrieving new emails. Even when I force a manual refresh, I don't see them. I have sent and received mutliple emails in the past hour and non of them are showing up on the Droid. Why does everything have to be so hard?
  19. 640k
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    640k New Member

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    unfortunately the available Android phones are not yet business call devices. call it what you will, but Google's intention was to introduce a device that promoted their own technology.

    while BB phones can have better email integration, it was not always the case. BB has had to struggle through the ranks to become a consumer phone and 5 years ago, users wouldn't have even considered a BB as a personal phone.

    google will get there. for now, there are enough developers to offer alternative solutions to your problem, which is what the marketplace is for.
  20. Jeremy556
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    Jeremy556 New Member

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    Has it pushed email previously, or were you only viewing what it had initially synced? Did you perhaps switch to 3G from a WIFI connection that had local access to the Exchange server?