Troubles with Asurion

Discussion in 'Android General Discussions' started by Droideye, Jul 23, 2011.

  1. Droideye

    Droideye New Member

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    Hi all,

    I had Asurion replace my D1 a couple weeks ago. The CLNR they sent me would shut off and lock on the Motorola M screen randomly. I called and they sent me another CLNR for it. Now this second one won't hold the battery cover on correctly, and I know it's the phone because I tried my other cover.

    So I'm sick of Asurion at this point and don't believe they have the ability to send me a phone that works properly. And I would much rather use the $99 toward a new D3. Do you think I have enough of a case to plea with them and get a refund?

    Any advice y'all have would be great! Thanks
     
  2. Hawaiian Princess

    Hawaiian Princess Moderator

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    Sorry ur having issues but they will always send a refurbish device versus new. Unfortunately u can try to plea with them to exchange the D1 for a different model, but I can almost guarantee it won't be the D3. It maybe the D2 or DX. Good luck, hope u get it resolved
     
  3. nlinecomputers

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    I wouldn't mind refurbished phones but there method of doing so is to put a battery in the phone and if it powers up they ship it.
     
  4. Droideye

    Droideye New Member

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    I'm not looking for a new phone, I know that's not how it works. What I'm asking is if I continue to have problems, at what point can I say 'enough is enough' and get my insurance deductable refunded...
     
  5. Hawaiian Princess

    Hawaiian Princess Moderator

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    and my point is they will continue to send u a replacement. I had my DX switched out 5x for various reasons and that's all I could do. no deductible refunded

    ALOHA from Hawaii
     
  6. takeshi

    takeshi Silver Member

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    You can certainly try. I don't recall hearing of anyone getting the deductible refunded from Asurion.
     
  7. jayman350

    jayman350 Member

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    I'm not sure if you will have any luck getting a refund from them. It sucks but you will probably just have to keep accepting the crap CLNR they send out.

    However, stranger things have happened, you should give them a call and calmly explain the situation. Maybe speak to a supervisor and see what they can do for you.
     
  8. Markster1

    Markster1 Member

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    Asurion has gotten to be a ripoff, I don't use them anymore. 8 bucks a month plus 99 bucks to replace a phone, come on.....

    Sent from my Galaxy Tab
     
  9. nateohio

    nateohio Member

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    At least its not the $200-300 for an iphone

    Sent from my DROID X2
     
  10. Droideye

    Droideye New Member

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    Markster,

    On a side note, what are some better options? Are are they through Verizon or separate?
     
  11. Bang Pow Boom

    Bang Pow Boom Member

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    I replaced my wife's D1, 2 months later, the battery won't charge, 2 months after that, the power button broke.

    Sent from my Droid using DroidForums
     
  12. droid2drummer

    droid2drummer Silver Member

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    I had a similar problem...if you go in person (make sure of course your stock again if you rooted/flashed roms/etc..get rid of su/) they sent me parts and batteries lol, I went to the main store and got taken care of! Hope this helps..

    Sent from my DROID2 using DroidForums
     
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