1. You want that $100.00 in your pocket or an Amazon Fire TV don't you? Well here's the deal. With our new updated look we are in desperate need of an updated logo. The 'old' one has certainly served us well, but it's time. Find all the details here: bit.ly/1q0k6Wa
  2. DroidForums.net is currently undergoing a major software upgrade. If you are experiencing any problems logging in please: Contact Us

The Incredible Vanishing Facebook Sync Option

Discussion in 'Droid 2 Tech Issues' started by Thoth17, Nov 29, 2010.

  1. Thoth17
    Offline

    Thoth17 New Member

    Joined:
    Nov 29, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    0
    So after a bit of tomfoolery made me delete my Facebook account from [Settings>accounts I found that all my Facebook contacts have vanished. After spending two hours lurking various forums, and trying all the solutions presented there, two things became very apparent: No one has any concrete solution, and I am throughly boned.
    So while I'm listing to the horrid hold music for Verizon support, I thought i'd make one last ditch effort to find a solution before verizon support fails me and I'm forced to reset to factory defaults.

    Edit: I forgot to mention, as the title implies, the option to resync has vanished from both the [settings>accounts] (where it only allows you to remove it) and the app itself.
    Last edited: Nov 29, 2010
  2. spaz33g
    Offline

    spaz33g Rescue Squad

    Joined:
    Sep 4, 2010
    Messages:
    6,379
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    orange county, ca
    Well let's see if we can't help you out. If I understand correctly you lost facebook contacts and resycned fb and they didn't return?

    Sent from my DROID2 using DroidForums App
  3. Thoth17
    Offline

    Thoth17 New Member

    Joined:
    Nov 29, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    0
    Yes, that exactly. I'm trying the fix the oddly helpful Verizon support guy suggested, but even he didn't know if it would work.
  4. spaz33g
    Offline

    spaz33g Rescue Squad

    Joined:
    Sep 4, 2010
    Messages:
    6,379
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    orange county, ca
    Ok well let's start there. What did he suggest?

    Sent from my DROID2 using DroidForums App
  5. Thoth17
    Offline

    Thoth17 New Member

    Joined:
    Nov 29, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    0
    He suggested that I uninstall the app, then do a hard reset by yanking out the battery.
    Just tried it, and it didn't work. however I'm going to try it again, this time with the Anti-virus protection uninstalled. to see if that makes any difference.

    Edit: nope, it doesn't
    Last edited: Nov 29, 2010
  6. spaz33g
    Offline

    spaz33g Rescue Squad

    Joined:
    Sep 4, 2010
    Messages:
    6,379
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    orange county, ca
    Alright let me un sync facebook and see if I can come up with anything brb

    Sent from my DROID2 using DroidForums App
  7. spaz33g
    Offline

    spaz33g Rescue Squad

    Joined:
    Sep 4, 2010
    Messages:
    6,379
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    orange county, ca
    Do you have facebook synced both in the native app and the seperate acct in the accts section?

    Sent from my DROID2 using DroidForums App
  8. Thoth17
    Offline

    Thoth17 New Member

    Joined:
    Nov 29, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    0
    Yes, I had the information entered in both the app and the account. The option to sync simply isn't there.
    Were you able to get yours re-synced?
  9. spaz33g
    Offline

    spaz33g Rescue Squad

    Joined:
    Sep 4, 2010
    Messages:
    6,379
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    orange county, ca
    Yes. I un synced the app and the acct. I resynced the acct and got nothing, then I resyncd the app and they all reappeared in my contacts.

    Sent from my DROID2 using DroidForums App
  10. Thoth17
    Offline

    Thoth17 New Member

    Joined:
    Nov 29, 2010
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    0
    You see the option to Resync was missing completely.
    However I looked at my phone this morning to find all the contacts were back.
    If I had to guess, I'd say the problem was that the app didn't reset the sync schedule, so it went along normally as if nothing happened and restored my contacts the next time it was scheduled to sync.
  11. spaz33g
    Offline

    spaz33g Rescue Squad

    Joined:
    Sep 4, 2010
    Messages:
    6,379
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    orange county, ca
    That could be. Glad it got worked out at least.

    Sent from my DROID2 using DroidForums App
  12. VooDooCC
    Offline

    VooDooCC New Member

    Joined:
    Nov 22, 2010
    Messages:
    180
    Likes Received:
    2
    Trophy Points:
    0
    Location:
    Findlay, OH
    I had this same thing happen to me, I just got the phone last night, so I'm still learning. I can't seem to find the facebook app, is it possible that I deleted it, yet still have the widget?
  13. mac424
    Offline

    mac424 New Member

    Joined:
    Nov 7, 2010
    Messages:
    96
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Pittsburgh, PA
    How about I tickle your brain on this one spaz33g; When I got into My Accounts> Create account and select the Facebook icon, it does nothing. There are 2 icons, one for the app and one for the Facebook contacts I'm assuming. The app works, the other does nothing.
  14. spaz33g
    Offline

    spaz33g Rescue Squad

    Joined:
    Sep 4, 2010
    Messages:
    6,379
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    orange county, ca
    Please don't tickle my brain it feels weird lol

    Anyway there are two icons for facebook in the accounts and if I remember correctly the one that does nothing when you click on it is for the app which should be the one to sync contacts. The other one I believe is for the native facebook acct for notifications and such. Could be wrong but that's my understanding.

    Sent from my DROID2 using DroidForums App
  15. mac424
    Offline

    mac424 New Member

    Joined:
    Nov 7, 2010
    Messages:
    96
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Pittsburgh, PA
    Haha sorry... Well I guess a picture is worth a thousand words sometimes so lets try that. The Green circled facebook icon works and is for the facebook app from the market. It only lets me add my email address and password to log into my account. The red boxed icon doesn't work. You press it and it just sits there.

    [​IMG]
  16. spaz33g
    Offline

    spaz33g Rescue Squad

    Joined:
    Sep 4, 2010
    Messages:
    6,379
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    orange county, ca
    Actually its the other way around the one that just sits there is the one for the app. I think the reason you can't select it is because that account is handled by the app.

    Sent from my DROID2 using DroidForums App
  17. mac424
    Offline

    mac424 New Member

    Joined:
    Nov 7, 2010
    Messages:
    96
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Pittsburgh, PA
    Hmm so, for arguments sake. If I delete the facebook app and then try to use the one that actually came with the phone, it should fix it the contact issue. Then just re-install the app from the market?
  18. spaz33g
    Offline

    spaz33g Rescue Squad

    Joined:
    Sep 4, 2010
    Messages:
    6,379
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    orange county, ca
    Actually I tried that two nights ago when this problem was first brought up. It seems to me at least that removing the fb app removed my contacts so it looks like the contacts are pulled by the app. You could try it though.

    Sent from my DROID2 using DroidForums App
  19. mac424
    Offline

    mac424 New Member

    Joined:
    Nov 7, 2010
    Messages:
    96
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Pittsburgh, PA
    Ok. Well, its not working the way it is so I guess its worth a shot. Maybe using my back up that I made on titanium back up caused it so I'll just start fresh. Facebook is by no means a show stopper haha. I appreciate the help and clarification on the icons!
  20. spaz33g
    Offline

    spaz33g Rescue Squad

    Joined:
    Sep 4, 2010
    Messages:
    6,379
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    orange county, ca
    Alright so I was just removing and readding facebook as an app and the account. My previous statements about which icon is which still stands but it looks like the native acct IS the one that that handles the contacts so yeah...

    Sent from my DROID2 using DroidForums App
Search tags for this page

facebook sync option gone

,

missing sync calendar option on facebook app