Switched to a different Droid X, keep getting Motorola Account error notification

Discussion in 'Motorola Droid X' started by just4747, Jul 29, 2010.

  1. just4747
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    just4747 New Member

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    Hey guys. I just received a replacement Droid X from Verizon.

    Ever since I activated, I keep getting an error/warning message in my notification bar called "Motorola Service Account Error" saying:

    "The account you are using is associated with another device. Please contact customer service to reset the device."

    When I clear the notification, it always comes back a while later. I never had another phone with Blur on it, but this sounds like the whole Motorola account thing they would make you sign up for to use the phone. But that makes no sense because we don't have to do that for the X.

    Can anyone figure this one out, specifically why it's there and how to make it stop?? I think when I check for any OTA system updates is when I am getting the message to come up the most. The update check fails every time with "Check for update was not available at this time. Try again later." Then, the Motorola warning shows up in the notifications again.


    EDIT: Also, every time I try to do *228 to try to update roaming, it plays the music for a bit but always says "I am sorry, your activation cannot be completed at this time" and tells me a phone number to call. Why is this happening? Is it related to my original issue?
    Last edited: Jul 29, 2010
  2. titans
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    titans Premium Member Rescue Squad Premium Member

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    Well it says contact customer service, did you do that?
  3. just4747
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    just4747 New Member

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    Not yet, but which customer service do you think it means? Motorola or the carrier, Verizon?

    I really don't want to "reset my device" either but if it comes down to that...

    No one has experience with this?
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