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Stopped receiving emails from work Exchange

Discussion in 'Android General Discussions' started by Mac Attack, Nov 4, 2010.

  1. Mac Attack
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    Mac Attack New Member

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    I changed my network password at work and on Droid 1 but cannot receive work emails.

    Last week my company updated our email server from Exchange 200x to Exchange 2010. After the migration I was still able to receive my work emails through MS Web outlook or OWA until I changed my network password. I forgot to change it on my phone but an hour later after realizing it I changed it. From the point on I have not been able to receive my work email to my phone. I deleted the email account and added it back but I keep getting the message "Unable to open connection to server'.

    I talk to my Help Desk guys and they are clueless to help. One guy has a Droid and his works fine but another guy who has a Droid is in the same situation as me.

    I did a nandroid restore using the only restore point I had (from last month) and was able to set my phone up to receive emails. But the ROM was not stable from the restore so I changed ROM's and same issue with email started again. I know how to set my phone up to receive emails because everytime I install a new ROM I need to set everything back up but now it is not working. Can anyone provide some advice on how to fix this since my Help desk team is useless.

    Phone: Droid 1
    OS - Froyo 2.2 Rooted

    Steps I am using to set up my OWA:
    1. Add a new account.
    2. After it confirms my email and password, I change the user name to include 'xxx\username' and the server name is 'webmail.xxxx.com'.
    3. After submitting the request I get the error message.
  2. ruinah
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    ruinah New Member

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    From what I was reading about this issue the other day it's a known issue in Exchange 2010. Android doesn't have a long enough timeout string in its fetch settings. Not sure there is a fix for that. Have you tried a 3rd party app?
  3. Mac Attack
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    Mac Attack New Member

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    No i have not looked into 3rd party apps. Can you recommend one?
  4. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Check Touchdown. It is s paid app but I believe they offer a 30 trial.

    Mike
  5. Mac Attack
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    Mac Attack New Member

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    Found out that quite a few people were also affected the loss of email to their phones. They ended up having to revert a large group of employees back to Exchange 2007. So now I am receiving work emails but I have 2 folders of each ... inbox, sent folder, archived folders, etc... But I am able to get emails and my calendar syncs.
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