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Stock Thunderbolt rebooting randomly

Discussion in 'HTC ThunderBolt' started by adalvare, May 8, 2011.

  1. adalvare
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    adalvare New Member

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    I have a stock Thunderbolt that reboots itself around 4-6 times a day. I have around 200 apps, extended battery on the phone. Does any one have an idea as to why this would happen. It also has days where the battery lasts all day and others where it sucks out 25% before I get to work. Any help would be appreciated.
  2. nateatlarge
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    nateatlarge New Member

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    HTC Thunderbolt rebooting.

    I have had the same issues with my HTC Thunderbolt as well. I contacted verizon via phone, they are very aware of this issue and they told me to hang in there. I have had my phone replaced, my sim card replaced, and my SD Card replaced.

    This is what verizon and HTC stated..


    I understand how important it is for your Thunderbolt to function properly and I apologize that you have been experiencing the rebooting of the device since the update. HTC and Verizon are aware of this issue and will be happy to assist you.
  3. Larry_ThaGr81
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    Larry_ThaGr81 New Member

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    Thunderbolt owners working together to reduce random reboots

    There are too many of us posting comments about all the random reboots we are experiencing since the OTA update, yet nobody is really explaining what they were doing before the reboot. I'm thinking if we work together we can piece together what's driving our phones to reboot based on what we are doing right before it happens. Hopefully we can at least reduce the amount of reboots if not eliminate them altogether. This may also give HTC some ideas if they haven't already identified the root cause.

    I'm proposing a template to minimize the amount of time spent reading through the posts.

    proposed template

    1. How many reboots have you experienced since the OTA?

    2. How many times a day does your phone randomly reboot?

    3. What were you doing prior to the reboot?

    4. Is your phone setup to automatically search for a LTE signal automatically (CMDA + LTE/EvDo auto) or do you have it set for 3G/1x only (CDMA auto(PRL))? If you aren't sure then you are on the default setting, which is the first option.

    5. Suggestions?

    6. What city and state are you experiencing your random reboots in, if any?

    7. Are you experiencing random reboots over WiFi, 3G and/or LTE?

    8. What is your baseband version? Located under about phone and then software information.
    Last edited: May 23, 2011
  4. Larry_ThaGr81
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    Larry_ThaGr81 New Member

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    I've read through everybody's feedback regarding the random reboots. Some people have more than 5 a day, some only 2 to 3, while others may have been fortunate enough to experience 1 or none. I can't seem to put together any similarities in the information for those with greater than 5 reboots a day to those who have only had one or none. I PM'd people who get a lot of random reboots daily and others who have only had one or none since the OTA and no type of pattern emerged that could lead me to a fix that could least reduce the frequency. So at this point I've concluded that it's not user error related meaning we aren't contributing through user setting and/or applications to what is causing the reboots. So I decided to reach out to HTC via email to see what their front line tech support had to say regarding the issue and this is what they had to say below.



    I'm going to try and get a better response tomorrow by giving HTC tech support a call. If the front line tech support rep can't give me a better answer, then I will ask to be transferred to a higher level of tech support that could further assist me. I will update my post with what they have to say.

    After some searching, I ran into this post, that may help shed some light on what we can test to see if it makes a difference and post what we discover. http://forum.androidcentral.com/htc...-test-phone-document-ota-update-problems.html
    Last edited: May 31, 2011
  5. Wonmotyme
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    Wonmotyme New Member

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    I have been having Reboots for over a week with too many to remember. The amount per day I can not say for certain because of my sleeping hours but while awake I average 4-6 per awake hours. It has rebooted while I do all activities. Text, email, web surfing, music etc. Sorry it isn't easier to narrow down.

    Sent from my ADR6400L using DroidForums
  6. jnashr
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    jnashr New Member

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    1. Too many to count.
    2. Usually I observe an average of 3....no telling how many times when it is out of sight.
    3. It is completely random (reboot while:text, call, web, sleep, etc)
    4. Suggestions....yeah, fix the OTA update...lol.

    Today I went to turn bluetooth off, left the phone, came back and the phone was off. The phone would not power on until after I pulled the battery.
    Last edited: May 23, 2011
  7. Larry_ThaGr81
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    Larry_ThaGr81 New Member

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    1. How many reboots have you experienced since the OTA?
    2

    2. How many times a day does your phone randomly reboot?
    1

    3. What were you doing prior to the reboot?
    The first one happened while my phone was asleep, so I don't know what the phone was doing in the background. I just happen to glance over and noticed it rebooting.
    The second one happend when I was responding to a message in the facebook application.

    4. 4. Is your phone setup to automatically search for a LTE signal automatically (CMDA + LTE/EvDo auto) or do you have it set for 3G/1x only (CDMA auto(PRL))? If you aren't sure then you are on the default setting, which is the first option.
    CDMA auto (PRL) since I don't live in a LTE area as of yet.

    5. Suggestions?
    New working theory, but I have to track down a rooted user who was experiencing random reboots until he switch his basebands, claiming that his random reboots stopped.

    6. What city and state are you experiencing your random reboots in, if any?
    Hesperia, CA about 1 hour outside of Los Angeles

    7. Are you experiencing random reboots over WiFi, 3G and/or LTE?
    I think my two reboot have only occurred over 3G

    8. What is your baseband version? Located under about phone and then software information.
    1.16.00.0402w_1
    Last edited: May 23, 2011
  8. jnashr
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    jnashr New Member

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    I can confirm many reboots on 3G/1X.
  9. Larry_ThaGr81
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    Larry_ThaGr81 New Member

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    Well that throws that theory out the window.
  10. yakitori
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    yakitori Premium Member Theme Developer Premium Member

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    2 of mine in 3 g and 1 on LTE.

    ridin the lightning
  11. mtnbkrbob
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    mtnbkrbob New Member

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    1. How many reboots have you experienced since the OTA? (although it was the leaked ota)
    2

    2. How many times a day does your phone randomly reboot?
    1

    3. What were you doing prior to the reboot?
    the first time i noticed it was just sitting there in sleep mode the it rebooted. the second time happened today i had it plugged in to the car charger and i noticed a white light and i looked over and it was rebooting?


    4. 4. Is your phone setup to automatically search for a LTE signal automatically (CMDA + LTE/EvDo auto) or do you have it set for 3G/1x only (CDMA auto(PRL))? If you aren't sure then you are on the default setting, which is the first option.
    CDMA auto (PRL) since I don't live in a LTE area as of yet. but i work in a lte area so i havent set it to 3g/1x.

    5. Suggestions?
    yep fix the OTA. or dont send out an OTA unless its known to make the devices work the way they say it should work.

    I'm not an expert but i think it has something to do with have 4G and 3G combined on one device. maybe its because its switching between the two causes it to reboot becaue they are so differewnt that they dont play well together. and htc and verizon have no idea as to why and they are just throwing code at it hoping that they get lucky. but honestly its the worst phone ever i think but im stuck for two years. so ill live with it eventualy they will fix it or say ole well thats the best we can do and they will move on.
    im surprised HTC would put it out seeing the problems since they seem to be the company that puts devices out that last longer than the rest with fewer updates i mean look at the evo 4g. no problems what so ever and they are practicaly the same device?


    bob
  12. Filosophic1
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    Filosophic1 New Member

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    1. Approximately two to three dozen or so reboots after the official OTA update. Running totally stock, no root.

    2. Phone will reboot 4 or 5 times a day.

    3. It varies...sometimes I will be playing a game, other times am using my mobile hotspot (when it will stay connected), and sometimes it will reboot just sitting there. Plugged in or not plugged in, it doesn't matter.

    4. Phone is set to CDMA auto (prl)

    5. No suggestions as to what will fix this phone as I've done the master reset, battery pulls, etc. with no discernible effect on the phone rebooting.
  13. js05sierrahd
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    js05sierrahd New Member

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    1. How many reboots have you experienced since the OTA?
    I would say on average 1-3 per day (depends on my location-see below)

    2. How many times a day does your phone randomly reboot?
    A bunch, and it really depends on my location. I installed the OTA the day it came out (I think the 12th) and while at work it will reboot multiple times during the day (Mon-Thurs 7:30 AM-6:00 PM). When I get home it may reboot 0-2 times (Mon-Thurs 6:30 PM-6:30AM) Friday-Monday morning (at home/in my town) maybe 1-3 reboots during the entire weekend (Northern NJ)

    3. What were you doing prior to the reboot?
    Typically either listening to SiriusXM or Pandora or nothing

    4. Is your phone setup to automatically search for a LTE signal automatically (CMDA + LTE/EvDo auto) or do you have it set for 3G/1x only (CDMA auto(PRL))? If you aren't sure then you are on the default setting, which is the first option.
    (CDMA auto(PRL) At work I am on the border of 3G/4G network but never get 4/G Service and at home I'm lucky to get 3G, usually 1x and I have a network extender

    5. Suggestions?[/QUOTE]
    COMPLAIN TO VERIZON 800.922.0204 & HTC 866.449.8358 until they admit there is an issue and FIX IT!!

    6. What city and state are you experiencing your random reboots in, if any?
    Home: Highland Lakes, NJ 07422 (much less rebooting)
    Work: Parsippany, NJ 07054 (location for most frequent rebooting)

    7. Are you experiencing random reboots over WiFi, 3G and/or LTE?
    Home: Service isn't great here 1x & maybe a little 3G so I use a network extender and most if not all data over WiFi
    Work: 3G (WiFi not available)

    8. What is your baseband version? Located under about phone and then software information.
    Baseband version 1.16.00.0402w_1
    Last edited: May 24, 2011
  14. Backnblack
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    Backnblack Premium Member Premium Member

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    Let's Stay On-Topic Please
  15. drastik211
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    drastik211 New Member

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    I actually have not had this issue or at least mine doesn't reboot as often and I haven't caught it. That is until last night when I updated my phone's firmware. Update was successful and since have had 3 reboots that I have witnessed.

    1. under 6 for sure since april 3 until 11PM Sunday night 5-22-11

    2. 3 that I have witnessed since the update

    3. freshly updated the phone and was texting using handsent, 2nd time I was
    using weather bug, 3rd time was texting using handsent


    4.set for 3G/1x only CDMA auto(PRL)

    5.

    6.State: Indiana Town: Rushville
    Last edited: May 23, 2011
  16. martianspy
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    martianspy New Member

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    1. How many reboots have you experienced since the OTA?
    About 6 that i have noticed

    2. How many times a day does your phone randomly reboot?
    1-3 times a day that observe, although it could be more, The latest was around 11:10AM EST today (May 23)

    3. What were you doing prior to the reboot?
    Like another person in this thread, it has happened while either listening to SiriusXM or Pandora


    4. Is your phone setup to automatically search for a LTE signal automatically (CMDA + LTE/EvDo auto) or do you have it set for 3G/1x only (CDMA auto(PRL))? If you aren't sure then you are on the default setting, which is the first option.
    CDMA + LTE/EvDo auto


    5. Suggestions?[/QUOTE]
    no

    Edit: I have since changed my network to to
    CDMA auto(PRL) and it just rebooted itself again at 11:50AM EST
    Last edited: May 23, 2011
  17. js05sierrahd
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    js05sierrahd New Member

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    Can I make the suggestion that you add a #6 to your questions

    6. Location: State____ Town_______________ or Zip______

  18. USAFgunner
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    USAFgunner New Member

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    How many reboots have you experienced since the OTA?
    4 since I started writing this!

    2. How many times a day does your phone randomly reboot? About 10-15 that I notice

    3. What were you doing prior to the reboot? Posting here from my tappatalk app


    4. Is your phone setup to automatically search for a LTE signal automatically (CMDA + LTE/EvDo auto) or do you have it set for 3G/1x only (CDMA auto(PRL))? If you aren't sure then you are on the default setting, which is the first option.
    I did have 4g radio turned off but since I restored my phone I have to disable it again...but reboots either way. Seems like a memory drain its forcing the restart, mine will get a little slow and skittish right before reboot. Probably some junk app verizon put on there. So I guess when my new phone comes tomorrow it will be time to root and rom this thing and debloat


    5. Suggestions?
    Idk...i am about to punt this one


    Sent from a phone with a kickstand...
  19. nateccnn
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    nateccnn Member

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    1. How many reboots have you experienced since the OTA?

    Can't count...have no idea. Multiple?


    2. How many times a day does your phone randomly reboot?

    Since I started keeping track, for the past 4 days, at least once each day. Probably three times in a day was the most.


    3. What were you doing prior to the reboot?

    In the past, when I was not keeping track...before it started bugging me, it usually did it while I was placing a call or shortly after the other party answered.

    Now I am noticing it does it often when I am not paying attention. The phone might be in my pocket for several hours...I pull it out and notice it had rebooted some itme ago. I just checked my up time...12 hours 15 minutes...meaning it rebooted while plugged into the charger this morning at 3:30 am while I was sleeping. I'm betting a lot of people don't eve realize the phone is rebooting...especially those who use the stock Sense UI. I use Launcher pro so the first time I hit home or swipe the security bar it asks me which launcher I want to use...that's how I know it rebooted. So I check the uptime to confirm. If I did not have Launcher Pro it would never prompt me for a launcher and I would not know it rebooted.


    4. Is your phone setup to automatically search for a LTE signal automatically (CMDA + LTE/EvDo auto) or do you have it set for 3G/1x only (CDMA auto(PRL))? If you aren't sure then you are on the default setting, which is the first option.

    Default settings


    5. Suggestions?

    Scream like H&&) at Vz until they acknowledge, fix it, and give us something for our frusttrations! When I drop a phone call and have to wait for the phone to finish booting up to return that call it costs me money if my competitor gets ahold of that lead while I am waiting (we use Pay Per LEad vendors on the net and they sell those leads to multiple accounts...first one to get ahold of the lead usually gets a contract).

    6. Location: State_NV___ Town___Reno____________ or Zip__89502____

    Nate
    Last edited: May 23, 2011
  20. Larry_ThaGr81
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    Larry_ThaGr81 New Member

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    Done!!!!!!!
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