Software Issues

Discussion in 'Thunderbolt Tech Support' started by Faithfill, May 9, 2011.

  1. Faithfill
    Offline

    Faithfill New Member

    Joined:
    Mar 29, 2011
    Messages:
    79
    Likes Received:
    0
    Trophy Points:
    0
    I just talked to Tech Support about 3 apps that weren't working on my device. Vcast videos, my Verizon, and bitbop. They called HTC and HTC says since they were pre installed they should work. So tech support had me do a soft reset and a master reset and it still didn't work so HTC says its a software issue with my device and I need to take the phone back and get a new one. Has anyone else experienced these problems?

    Sent from my ADR6400L using DroidForums
  2. bases1616
    Offline

    bases1616 Member

    Joined:
    Jun 20, 2010
    Messages:
    44
    Likes Received:
    1
    Trophy Points:
    8
    That is not true. My Verizon I know for sure is not compatiable with the Thunderbolt yet. You see that message when you see the update in the market place. You have to use the .apk one for now and it works fine. It is posted somewhere in the forum. Not sure about the other applications, but they may be in the same boat as well.
  3. Faithfill
    Offline

    Faithfill New Member

    Joined:
    Mar 29, 2011
    Messages:
    79
    Likes Received:
    0
    Trophy Points:
    0
    I saw in the market about my Verizon but know someone with a tbolt that has the other 2 working
  4. MAPSTER5500
    Offline

    MAPSTER5500 New Member

    Joined:
    May 9, 2011
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    0
    I'M HAVING THOSE SAME ISSUES a well and I was told the same thing by tech support
  5. Faithfill
    Offline

    Faithfill New Member

    Joined:
    Mar 29, 2011
    Messages:
    79
    Likes Received:
    0
    Trophy Points:
    0
    I'm getting mine replaced because they said it's not a known issue
  6. MAPSTER5500
    Offline

    MAPSTER5500 New Member

    Joined:
    May 9, 2011
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    0
    they sent me out a new one as well and i'm having the same issue