Ok, So maybe I am being unreasonable but I kinda dont think I am. My TB was working just fine except for the known 3G data issue with the hotspot. Last Tuesday I got notice I had a update for the firmware (1.13.605.7), I loaded it and life was good. Wednesday the phone rebooted 6x and everyday since its smewhere between 6 and 10. I called tech support last night and they said PER HTC tech support this is a known issue and They advised to go to the verizon store and get a new phone. I get to the store and they have to order me a REFIRBISHED phone. Here is my problem. THEY SCREWED UP MY PHONE WITH THIER UPDATE, I didn't. I would assume because its their fault they would give me a NEW phone not a refirbished POS. No dice with verizon.