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Screen lock during call unlocks and mutes/ends calls/totally pisses me off

Discussion in 'Android General Discussions' started by ARZ, Mar 30, 2010.

  1. ARZ
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    ARZ New Member

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    When I am on a call it seems IMPOSSIBLE to lock the screen and keep it from making the screen buttons available to click. IE: I dont want the touch screen to become avaliable while Im on a call.

    My face/cheek magically finds teh combination to do all of the following on 90% of my calls.

    1. it mutes them, and usually switches back to the desktop and by the time I have figured out how to get back to the keypad and un-mute them they figure they lost teh call and they hang up.
    2. it switches to the keypad and starts dialing random numbers. also seems to END calls from this screen more often than others.
    3. it switches to the button that makes the keypad available to dial another party for a 3way call, this also has the effect of muting me to the other party and NOWHERE does the phone tell you that you muted the other party.
    4. the phone finds its way back to the desk top and launches another program, you name it (my music, Pandora, Google maps, what ever my face hits). I have even deleted contacts while holding the phone to my ear with my shoulder.

    Anybody else have this problem, all my co-workers in the surrounding cubicles laugh their a$$ off all day as call after call gets dropped. Literally 80% of the calls I make are affected by this situation.

    Please hackers make an app (write some code) that I can use the top lock button to lock/unlock the touch screen while I am in a call. I only want the screen to unlock (when in a call) IF I press the top button.
  2. ARZ
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    ARZ New Member

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    almost 140 views in a few hours and NO ONE has had or heard of this problem?
  3. jacobrv
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    jacobrv New Member

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    Do you have long hair? I hear long hair messes with the proximity sensor. If so, I would recommend pulling the hair out of the way so the droid can rest directly on the skin. If not, then I don't know what to tell you. I've never had this problem, and neither has my dad who also owns a droid.
  4. gotta have that funk
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    gotta have that funk New Member

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    no one has anything to say because the proximity sensor actually works. i've never touched a button with the phone up to my face. ever.
  5. GerryG35
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    GerryG35 New Member

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    Are you using a case like the Monaco? I had some problems with the proximity sensor (although no one else did). I have several other cases and have never had a problem with the screen (except as noted above) going on or off - actually I'd say it's one of the features that works every time!
  6. CTownDroid
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    CTownDroid Member

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    The only time I ever had those problems was if I put the phone to my left ear. Being a rightie I would bring the mic. to my mouth first, which wouldn't allow the proximity sensor to do it's thing. Thus having the same issues you've experienced.

    If that's not it, return it.
  7. sandrah00
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    sandrah00 New Member

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    Same problem. Very annoying!!!
  8. jphudy
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    jphudy New Member

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    So, I bought the Moto Droid for my wife and I both on the day it came out. Pretty much right from the start, she had the exact same problems that you do. (btw, it's actually quite amazing how well you have characterized the problem.)

    Anyway, I had a hard time trying to help her at first because I never had that problem on my phone. We tried everything to figure it out. After we switched phones and we realized that it was user-specific and not phone-specific, she tried holding the phone in various positions, keeping the phone makeup-free, etc.

    In the end, we were never able to figure out what the problem was. We even tried a new phone for good measure. NOTHING WORKED. In the end, we had to buy an HTC Eris and sell her Droid on Craigslist. She hasn't had one problem since.

    To this day, I honestly think that it had something to do with not only the color of her hair, but the sheen/texture of it. I know most people are saying "Yeah, wtf-ever," but I have no better explanation. It is a known problem discussed on some forums. No solution as far as I could ever see.
  9. dkharvey
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    dkharvey New Member

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    My screen does exactly the same thing!! I can't even have a conversation. Any solutions??
  10. sweetdroid
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    sweetdroid New Member

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    i actually have it happen to, i think its because i move my face away just slightly and the screen will breifly pop up and then some how my face will hit it. also i notice when i'm in a call and push the home button to mess around with apps, it seems to mute the call, thats annoying to me, not sure if thats suppposed to do that tho. i think it can just be finiky (check spelling) lol
  11. takeshi
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    takeshi New Member

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    You need to give a day or two for responses on any forum site (regardless of view count).

    I suggest trying to see if the way you're holding the Droid makes any difference. Some people have noticed that if they don't hold the Droid flat against their face that they do have problems with the proximity sensor. Long hair is also known to cause problems.

    I don't know of any apps to help with this off the top of my head.
  12. dro
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    dro New Member

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    Figure out why your proximity sensor is not working or simply lock your screen before putting your face all over it.
  13. ARZ
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    ARZ New Member

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    WHOO HOO replies!!!YEA!!!

    Nope, no long hair here. Its short on the sides like a military doo. Its dark brown almost black if that's any consolation. Oh wait, Im just over 40, so I do have a bit of salt and pepper there. hehe Its definitely more dark than gray.

    Man you must have flat ears or something. Mine aren't taxi doors or anything, I think they are particularly normal sized and shaped, maybe just more contour near that sensor. It does seem to happen on my left ear more than my right ear.

    NOPE, not using a case or anything. I did have a clear screen protector installed and it got peeled off several times (putting it in my pocket) and I installed an equally clear piece of tape over the edge, to keep it from lifting up. I can try removing it to see if that works. Thanks for the suggestions.

    Yea, I know what your saying I have tried everything I hold it tight to my ear and hold the screen away from my face but then my ear hurts after a while trying not to activate the screen, but during my call I still see the screen com on and go off. Then I get paranoid and give the other party the quick story and my phone number EVERY TIME I am worried about loosing them.

    VINDICATION!!!! THANK YOU!!!!

    I accept the compliment that I might have shiny hair, I wash it every day!!! Thanks. Seriously thanks for validating that there is an issue, and that my description is accurate.

    Yea its HORRIBLE. I have to find a quiet place and use the speaker phone and even then it cant be a PRIVATE conversation. It really does suck!!!

    Yea sometimes I TRY to induce this problem and i cant, and other times it happens ALL THE TIME, and I didn't even move the phone, or if I did its the most imperceptible movement I cant believe that is what is causing this.

    Yea, after seeing that people can get into the root I was actually pretty excited to see if someone could write an app for this.

    Yea working on that. Thanks for the suggestion.


    I have done that a thousand times (really at least 100). Try it, it doesn't work. When your in a call pull the phone away from your head press the lock button, then put it back to your ear and keep talking quickly move it away from your head to look at it and the screen lights up again. The lock does nothing when your IN a call.

    My biggest indication that something is actually SERIOUSLY wrong is that sometimes I pull it away from by face and expect to see the screen light up and it never does. Sometimes EVEN after I hit the top (lock/unlock) button still it doesn't light up. That event is much more rare, but it has happened at least a dozen times.

    Im seriously thinking of carrying my digital camera with me to video the incident, cause it NEVER happens at the store or when I WANT to show somebody. But all my co-workers are solidly afraid of this phone and convinced they don't want one. Even when I try to sell them on its good features.

    Cant blame them really, it is after all "a PHONE" and it should at least do that well especially for how much it cost.
  14. tamlam71
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    tamlam71 New Member

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    Mine does the same dang annoying thing!

    My droid does the EXACT same thing!!! Very annoying! I love the phone, but hate the call experience. I'm wondering if it is a hardware issue?? Although, it did this before I rooted it, it does seem to be much worse now. I think I'm gonna roll it back to stock and trade it for another one.
  15. ARZ
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    ARZ New Member

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    I am ONE day inside the first 30 days. Fortunately I was able to talk the counter dude at the Verizon store into giving me another since he had seen this a couple times before and he said a wipe-clean didn't work on the others.

    Im crossing my fingers, about this one. I will keep you all posted.
  16. MarshallCS
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    MarshallCS New Member

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    i had that problem, and i occasionally still do, but this is how i alleviated it.

    you have to use your right ear. the proximity sensor is on the left side somewhat close to the M in motorola. So to make sure its activated try to press and angle the phone so the top left corner of the phone is hitting the upper inside of your pinnae.

    A little bit of practice has for the most part fixed my problem… its happened once over the last month.
  17. ShowTime
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    ShowTime New Member

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    For the record, when the phone is working 100% properly, this isn't an issue. Mine works held to either ear, held between my shoulder and ear, between pillow and ear, while jogging... I can even hold the phone away from my ear/head a good 2 inches and it stays dark. I have never once had this problem with my phone; it operates flawlessly. From what I've seen, there are just some people/some phones that inexplicably have this issue with no apparent reason or fix. I know that isn't particularly helpful to hear, but it's all I got at this point...
  18. tsitalon1
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    tsitalon1 Guest

    My wife has the same problem...

    Any Devs wanna tackle this? maybe use the camera button to lock the screen?
  19. Brokn68
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    Brokn68 New Member

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    +1 Same here and I love the proximity sensor, it is awesome!
  20. cereal killer
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    cereal killer Administrator Staff Member

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    This is a KNOWN issue for people with long hair. I'm assuming you are a woman.

    Move the hair out of the way and it wont do it anymore.

    Don't kill the messenger and all that : )

    I don't know why long hair causes this but it does.

    As an experiment to see that the sensor works. Place a call to somebody who will sit in silence for a moment. After you dial hold the device in your hand and place a finger over the upper left side of the phone. You will see the screen go blank. Pull your finger off and it will come back on.
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