S4 not unlocking to swipe

Discussion in 'Android Support' started by Acasualgamer, Jul 10, 2016.

  1. Acasualgamer

    Acasualgamer New Member

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    Current Phone Model:
    Android Galaxy S4.
    Okay, so, a while back, I was strolling through a thrifty neighborhood, so I changed my lock from just a swipe to a pattern. Once I got out of said neighborhood, I tried locking my phone back to swipe protection, but that and the none security option were locked. It said below them as follows. "Turned off by administrator, encryption policy, or credential storage." What happened?
     

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  2. FoxKat

    FoxKat Premium Member
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    It's a protective feature of security. To fix;

    First go to Settings > Security > Device Administrators.
    Deactivate all programs there.
    then go back to Security and click clear credentials at the bottom of the page.


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