Ok,,, as you will see I’m new to smart phones all together. What got me here was I received an update yesterday, 1/3/13, that did things I don’t like and would like to reverse it. I tried to track the update I did a poor job of noticing what it was. It said something about going to Verizon.com/Samsung/support ???? Any way I can’t find it. I want to back up all my data and reset the phone to the original, leaving out the backup assistant. Later I may decide to root the phone but, much later. I physically tethered my phone to my computer and moved the pictures from the ext sd card but was unable to move pictures from the internal card (no biggie). I’m not sure I was able to do the same with my contacts but it does appear that they are backed up to the ext sd card. I’m not to worried about the apps I downloaded as I can redo them if necessary but it would be nice to back them up to my computer also. Now the real question. How do I reconfigure my phone to the last settings before the update. i.e. restore point. And please let me know if you think I missed anything in preparing for the reset.