So my story goes like this. Had my droid 4 for a year and really loved it. Then I couldn't get it to charge and it sounded like marbles rolling around when others would speak on the phone. The Verizon store near me ruled it to be a swollen battery and metal shavings in the microphone. They sent me a refurbished phone which I had no problem with. THEN! The day I got my replacement phone my fiancé dropped it and it cracked grrr but it is not large and I can handle that. THEN! The same marble/metal shaving problem is happening again. I have had the replacement phone for one week. So I took it to Verizon. I have full insurance but they said it will cost $100 dollars to replace. Then they said I could try to talk to Motorola but they would likely charge me $400 because of the small crack. Or I could get a new phone and transfer the number to that. Anyone who has experience working with Verizon or the same situation please advise me! Im a broke college student that is very dependent on her phone but too poor to afford a several hundred dollar replacement Thanks!