Problems with email

Discussion in 'Droid Bionic Tech Support' started by ljwr, Apr 16, 2012.

  1. ljwr
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    ljwr New Member

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    I use GMail (but often get it through the EMail app that came on the phone rather than the GMail App.) Recently I started getting Authentication errors when attempting to send my emails and the emails never go out. I receive emails just fine. I changed my login ID for gmail recently as well, but the authentication error message preceeded the password change by a week or so. What can I do so that I can once again send emails??
  2. CBMGGM
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    CBMGGM New Member

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    Have you tried to access your email on a computer?

    Sent from my DROID BIONIC using DroidForums
  3. ljwr
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    ljwr New Member

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    Yes. Everything works properly on the computer. Only the phone won't send messages...even to me!
  4. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Did you change your questions for password retrieval as well? I'm just wondering if its possible that your gmail account has been compromised.

    sent from my DROID RAZR MAXX
  5. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Short term fix may be to clear the data on your gmail app. Go into settings, applications, manage applications, downloaded, gmail, clear data.

    sent from my DROID RAZR MAXX
  6. ljwr
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    ljwr New Member

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    Thanks, but it didn't work. I still get "notification error sending".
  7. CBMGGM
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    CBMGGM New Member

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    Try uninstalling & reinstalling the Gmail app.

    Sent from my DROID BIONIC using DroidForums
  8. ljwr
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    ljwr New Member

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    1. This is going to sound lame, but I can't find out where to delete the app entirely.

    2. Also, I did change the security questions as well as the password as I got a message from Google that possibly the account had been compromised. However, the problems sending began before I got that notification (altho' perhaps after an unusual IP address appeared - once - on the account.) Yet I have no problems sending emails from the computer.
  9. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Sounds like you were hacked, did you use a public computer to log on to your gmail at some point recently?

    sent from my DROID RAZR MAXX
  10. ljwr
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    ljwr New Member

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    I was traveling recently and used a public (airport) wireless connection. But I guess I still need to know how to delete my gmail app so I can reinstall it and also I'm not sure why the computer gmail works but not the phone. So far I haven't noticed anything squirrely on my gmail (other than this phone problem.)
  11. TatDroid
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    TatDroid Active Member

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    I know this sounds trite (it's "tech 101"), but have you rebooted your phone? I had a sync problem a month or so ago. I changed password, deleted and then recreated the email account - nothing worked. Rebooted my phone and the account immediately started syncing again. No problems since.

    Sent from my DROID BIONIC using DroidForums
  12. ljwr
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    ljwr New Member

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    I did do that, actually, but with no success. The interesting thing is, the error message pops up the second I hit send.
  13. CBMGGM
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    CBMGGM New Member

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    Go into Market and search Gmail app. Once you find it there will be two options; open & uninstall.

    Sent from my DROID BIONIC using DroidForums
  14. ljwr
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    ljwr New Member

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    I could only uninstall updates, not the entire app. The problem still exists. How do I get rid of the entire app?
  15. CBMGGM
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    CBMGGM New Member

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    That's VZW for ya. If you are rooted use TB and delete the app. Make sure you back up your data first. This approach can be sketchy. Or you can remove the Gmail account thru the MyAccounts app then add your Gmail back in. Gmail bugs are hard to fix. If this doesn't do it maybe a factory reset might be in order.

    Sent from my DROID BIONIC using DroidForums
  16. ljwr
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    ljwr New Member

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    I deleted the account in settings, but that only delelted the EMail app (and account.) The GMail app is still there in all it's glory. I can't find a way to delete that. ???

    I also notice that when I go to Manage Apps - Permissions.....where it says the application can access each of: Personal information, Network Communication, Your accounts, Storage and System Tools...there are exclamation points (inside orange triangles) next to each of them. Have they always been there?
  17. CBMGGM
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    CBMGGM New Member

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    What GB build are you on; 893, 901, 902, etc.?

    Sent from my DROID BIONIC using DroidForums
  18. ljwr
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    ljwr New Member

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    Sorry, I'm not sure how to determine that?
  19. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Go into Settings, about phone (all the way at the bottom), system version. That first set of numbers probably 5.9.902.XT875.Verizon.en.US, is what will show up. But the 5.9.902 is what they're interested in

    sent from my DROID RAZR MAXX
  20. ljwr
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    ljwr New Member

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    Thanks! It is indeed 5.9.902
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