please help

Discussion in 'Android Forum' started by gxyS3_918, Oct 22, 2012.

  1. Chadleek

    Chadleek New Member

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    I had the same thing on my phone. I work with someone who also has a galaxy s3. Its not on his. He is with Verizon, though, whereas I am a sprint customer. I did a hard factory reset and it is still there. I found it because I wanted to root my phone after an app I use stopped working after the Jelly Bean update (which I wish I could undo if someone knows how to return to the prior operating system). In preparing to root it I downloaded the samsung drivers for the phone to my computer but it still doesn't recognize my device. When I was looking into that issue one of the peices of advice was to insure there were no administrators enabled preventing the communication. When I checked my administrators, I found the source of discontention in this thread and my experience was the same... it will not allow me to deactivate it. I found this thread via google trying to find out what it was and how to ditch it. Not sure if it is a sprint thing, a jelly bean thing, or something else. Would like it gone though since I didn't put it there. Even more than that I would like to return to my prior OS so my apps would work again!
     
  2. kuroyoma

    kuroyoma New Member

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    Why get rid of root? Googlesearch Odin stock sph l710. Not only will you find how to get rid of root. But you will find how to go back to ICS.

    On a side note I have looked at 11 SGS3' s and found they all have it.
     
  3. emoge

    emoge New Member

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    The thing is that sprint dies not load the phones Samsung does Amy preinstalled software or firmware on the phones comes from them... the only "apps" that are sprint apps will be labeled as sprint apps on the phones... those are the only ones we have any information on in our systems. The process servers all come directly from Samsung... in shirt directly from someone who works for sprint we most likely would not have the information about the process that is running on the phone. I do work for sprint but in customer care in all honesty the only difference between a care keep and a tech tennis three tools and the ability to is Google while on a call. If the phone has been master reset bad the process is still running as an admin on the phone it's probably there for a reason as much as I hate to say that have you talked to Samsung?
     
  4. sknopster

    sknopster New Member

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    The official Samsung answer is that the Admin app... "com.sec.sprextension.phoneinfo.DeviceAdminPhoneInfoReceiver" includes "SPRextension" (emphasis added) which indicates to them that it is a SPRINT app. They have NO KNOWLEDGE of the application. WHY is this such a mystery to EVERYONE? Why can my microphone AND camera be activated while the phone is "apparently off". This allows the unknown and potentially deviate entity that controls the app to essentially eavesdrop and see what the camera sees, all the while without my knowledge. Correct me if I am wrong, PLEASE!
     
  5. gxyS3_918

    gxyS3_918 New Member

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    So my brother got a galaxy s3 with Sprint. And this administrator is not on his phone. Also my friend got an s3 with t mobile and its not on his either, so basically I'm confused as hell. Any theories here?
     
  6. Chadleek

    Chadleek New Member

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    I went to my local sprint shop. They didnt know what it was either. They checked their sample phone in their lobby and it did have it too along with a sprint retail administrator app.
     
  7. flbas

    flbas New Member

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    i wonder if it is tied to the SprintZone app. Somehow, the SprintZone intercepted my call to 611, and then offered to update my PRL rather than make the call. it still let me call.

    also, if you go to Settings > (Wireless and network) More Settings > (Network) Mobile networks > Connections Optimizer, there is a huge window with a lot of text. if you read the text, it kinda matches (but not exactly) some of the permissions the com.sec.sprextension has.

    I wonder if the Connections Optimizer uses the Device Admin (SPRextension) to collect information about the device and its surroundings (wifi, gps)..and sends it back home via the SprintZone?
     
  8. Skunkape

    Skunkape New Member

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    I have disabled it... If you are rooted install titanium backup and freeze com.sec.sprextensio...o4.1.1L710xxxxx

    ENJOY :icon_ lala:
     
  9. Ensef

    Ensef New Member

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    This is definitely a Sprint APP, the reason nobody at Sprint Tech Support can't help you is because they are mostly complete morons who can't help with anything. They have the worst Customer support I've ever experienced. Also, Sprint is notorious for embedding hidden
    Spy apps like this. Had one on my Epic 4G as well and they never could explain its purpose and argued that it was turned off by default and was nothing to worry about, it could also access most of the phones functions in the background without your knowledge. The only way to get rid of that service was to Root and install a custom rom.
     
    #21 Ensef, Dec 19, 2012
    Last edited: Dec 19, 2012
  10. emoge

    emoge New Member

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    Maybe you should call and have your msid changed if your worried about someone hacking youre phone im not saying its impossible because ive seen it over and over but it would not be sprint and their is a known issue from Samsung in our system right now where they messed up with coding devices properly and now they are more apt to be hacked and used by other individuals but bottem line that's what I would have them do... if someone is IN your phone I gaurentee you its not Sprint but could be someone else using a Sprint device and your phone remotely to prove a point.
     
  11. barrygates

    barrygates New Member

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    Get it gone


    From my own personal experience this app is actually a collaboration with Sprint and the FBI. This app gives an engineer the ability to at the push of a button see what you see on your phone on their screens (pc, mac, desktop, tablet, etc.)

    I know it is a fully interactive component because the night it appeared on my phone, I egged my imaginary hacker on by insulting his mom and saying I'd done sexually ****ed up things with her. I did this typing it into Chrome's URL area. I never pressed enter to send the data. That is why I know it is a live interactive feed as he would not have been able to respond by switching my browser to being in all Japanese the moment I began to delete the text I had typed. I apologized for what I said to his mom in the same manner and procedure as I had in the insult, and moments later, the interface was back in English.

    Now for the fun stuff. I have just removed it from my phone after a couple months of trying. The key to deleting it to do a two step process. First, get Root Explorer and search for the entire name of com.sec.sprextension.phoneinfo in the seach bar. After a few minutes, depending on the amount of data you have on your phone, it will find 1 or 2 folders. Delete both of them. Then after you do that, acquire System Tuner Pro. Open it after installation and go to the task manager. Select "Excluded" and you should see the app running in the background. Select it then kill it. After that slide your options to the far right and uninstall that turd.

    Restart after checking your settings and give your phone a second to breathe when it starts back up. :) GetIt!
     
  12. Dalvik_Cache

    Dalvik_Cache Super Moderator
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    Send me the file, and I will tell you what it is, who owns it, etc.



     
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