Play Store doesn't work

Discussion in 'Droid 4 Tech Support' started by Websquad, Dec 22, 2013.

  1. Websquad
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    Websquad New Member

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    For several months I've been unable to download software from the Play Store. It does not ask me for my credentials, and from all outward appearances it is successfully downloading the app; however, the download never finishes. I just checked my download speed using OOKLA SpeedTest, and it was 21.36 Mbps (it often is about 26 Mbps). So I don't think it is a speed issue. My App storage used is 0.88 GB; I have 1.95GB available. So I don't think it is a storage issue.

    Any ideas?
  2. 94lt1
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    94lt1 DF Super Moderator Staff Member Premium Member

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    Make sure you're signed in to your Google account on the device. And also try going into apps, all, google play store, clear cache, clear data, force stop.. Reboot the device and try again. Hope this helps?

    MAXXED OUT!!!!!
  3. leeshor
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    leeshor DF Super Moderator Staff Member

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    Another thing you might want to try, that won't hurt anything is to remove tour Google account. Restart and add it back in. That skips several other possible problems/fixes.
  4. Websquad
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    Websquad New Member

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    Finally figured it out!

    Yes, boys and girls, Google is your Friend. I searched for android play store download problem (or something like that) and found that I needed to go to

    Settings > Apps > Google Play Store ... and "Clear data" and "Clear cache" -- then went back to the Play Store app, it prompted me for my password (as I recall), and the download took just a few seconds. Thanks, guys, for your help! Merry Christmas!!
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