phone freezes when other caller hangs up

[d9green]

On my Droid, when I am talking to someone else, if they hang up first my phone will completely freeze and go black. Last time for over an hour, finally got someone to all my number which brought it back to life. Possibly only happening when another Droid calls my Droid, but it doesn't happen every time. Ideas?

 

[dlwhtrose]

First of all :welcome: to the forum.

Once the screen went black did you try to hit the power button and bring the screen back up? Many people forget that the power button is also the sleep button. Sounds like the screen went to sleep while on the phone and one of the proximity sensors did not pick up that you had moved the phone away from you face. So when that happens, hit the power button (don't hold it down) and the screen should light up and you would have to "unlock" it.

 

[d9green]

Thank you for your reply. When this happens, I press the power button, slide the phone open...... basically I try everything. I took it to the Verizon store a few months ago, and they said that they are familiar with this problem but they thought the "fix" would come with the 2.2 upgrade. Not the case.....

 

[dlwhtrose]

Have you talked to Verizon since getting the 2.2 update? If none of the "standard" ways to wake the phone back up are working, it sounds like you may have either a faulty proximity sensor or something is going on with the processor. How long have you had your Droid?

 

[d9green]

I've had the Droid since May

 

[dlwhtrose]

By chance have you rooted it?

 

[d9green]

No, I have not rooted it. Sounds like I need to go back to the Verizon store. Thank you for your advice!

 

[dlwhtrose]

I think that is your best bet. Sorry that I could not help you more.