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Screen turns off during phone call then will not wake up until hang up

Discussion in 'Android Tech Support' started by Danthok, Nov 7, 2009.

  1. Danthok
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    Danthok New Member

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    While making a phone call the screen times out and goes blank, this should be normal to enhance battery life. However, I have had a problem with the screen coming back up when I would like to hang up or dial on the number pad. It seems to work intermittently.

    Funny story: I was calling a friend and got his voicemail when this issue happened so I could not hang up to stop recording. So my friend got about 30 seconds of me cussing at my phone trying to get it to respond. Needless to say hilarity ensued.

    Anyone else having this issue?
  2. profuse101
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    profuse101 New Member

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    I'm having the exact same issue, been looking around for a solution, but it seems the best thing to do now is report the error to verizon and build up enough cases for them to encourage google/moto to release a fix.
  3. jweber
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    jweber New Member

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    Phone screen

    Do you have a verizon screen protector on your phone? I know some of the after market screen protectors do not have a cutout for the sensor.

    Ran into the same problem with my wifes enV Touch had no problems at first but the thin buildup of oils from her skin acted like a mirror and prevent the screen from comming back on. First step would be to make sure the sensor isn't covered by the plastic screen protector.
  4. cereal killer
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    cereal killer Administrator Staff Member

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    Not quite sure if you did this but after you were all set up and got the device activated and running on VZW's network did you turn off the device and pull out the batttery and let everything reset?

    Reason I ask is because after I went through the activation process, setting up emails etc etc. The phone acted a little wonky. I shut it down and reset it and haven't had a problem since.

    Not saying this will work but it's worth a shot and as jweber said above make sure nothing is covering up the proximity sensor (upper right corner or device above led)
  5. lumns
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    lumns New Member

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    i've had the same problems before i put on a screen protector and after. my screen protector does have the light sensing cut outs
  6. Danthok
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    Danthok New Member

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    I do not have a screen protector on my phone.

    @ cereal killer - I will try to battery pop out and post whether it helps. Never thought of doing that.

    Update - battery pop out did not have an effect.
    Last edited: Nov 8, 2009
  7. JTAG
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    JTAG New Member

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    Same problem...Has anyone come up with a fix? I have tried sliding out the keyboard and the screen image reappears.
  8. lumns
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    lumns New Member

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    hmmmm.....at least thats an option.


    hopefully they fix this
  9. Danthok
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    Danthok New Member

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    Either I have been having good luck with my phone or I figured it out.

    The past couple phone calls I have been pushing the touch screen against the side of my face while on the phone and every time I have taken the phone away the screen wakes up immediately. Leaves a smudgy mess but at least it wakes up.

    Like I said dunno if this is luck or not.
  10. pilot25
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    pilot25 New Member

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    I have been on a couple long calls today and it didn't replicate from the first time.

    You have to push the power button for it to come on. Takes a second.
  11. jakens84
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    jakens84 New Member

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    My screen flashes on and off while on the call.
  12. seaman
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    seaman New Member

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    There is a sensor in the phone that knows when the phone is held to your head. When it senses that the phone is to your head the screen goes black to preserve the battery. When you move the phone away from your head, the screen wakes up. There may be a slight delay before it wakes up.
  13. lumns
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    lumns New Member

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    That's the problem it doesn't wake up. I have to wait till the other person hangs up
  14. cereal killer
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    cereal killer Administrator Staff Member

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    just press the power button real quick and it will wake up.
  15. Danthok
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    Danthok New Member

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    That only works intermittently on my phone.
  16. medicTHREE
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    medicTHREE New Member

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    Definitely a glitch here, but if you push the lock/power button it should come back on.
  17. yamaha83
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    yamaha83 New Member

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    im having the same issue...
  18. pilot25
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    pilot25 New Member

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    Just got back from the V store with my 3rd exchange. Camera broken and this screen blackout problem. What will be the next problem?
  19. Danthok
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    Danthok New Member

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    Sounds like you have a very lenient V store. I have the broken camera but I am going to wait til the end of the month exchange period to make sure I do not get another dud from the first batch of Droids.
  20. pilot25
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    pilot25 New Member

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    Wish I did what you are doing. I went in the first time for the camera before the patch was known about. Second time they called the test number they use and put the phone upside down on the desk and it blanked out 3 times in a row.

    Now I have one that doesn't charge with a car charger. I think it's time to go back to my BB. Either I have a string of bad luck or this phone is a POS. I believe the latter.
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