Nexus 7 and lollipop

Discussion in 'Android Tech Support' started by Roger Williams, Nov 14, 2014.

  1. Roger Williams

    Roger Williams New Member

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    I hope someone can help. I received what I believe to be the lolipop update for my Nexus 7. It down loaded fine, however, when I went to hit on the file with my finger to install, I must have brushed it to the side and lost it. I have it under my apps in the down load icon. The file is :nakasi-lrx21p-factory-93daa4d3.tar.How do I install the update and what file is it. When I hit on the file with my finger it says : can't open file. Can someone please help!!!!
     
  2. Jonny Kansas

    Jonny Kansas Administrator
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    When you say you received the update, how'd you get it? Did you get a notification that there was an update available, or did you download it from a site?
     
  3. Roger Williams

    Roger Williams New Member

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    I turned on the tablet and it began downloading almost immediately without any action from me. It was 371 MG file. In my notification drop down it was showing the process of the download. The file took about 20 mins to download. How do install this
     
  4. Roger Williams

    Roger Williams New Member

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    How do I install this file and is it from google?
     
  5. Jonny Kansas

    Jonny Kansas Administrator
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    It should prompt you to install it. If the notification is gone, you can go into your settings & scroll all the way down, tap "About tablet," tap system update @ the top.

    Sent from my Note 4
     
  6. Jonny Kansas

    Jonny Kansas Administrator
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    If it's a system update, yes, it's from Google.

    Sent from my Note 4
     
  7. cr6

    cr6 Super Moderator
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    Welcome to the forum Roger!

    S5 tap'n
     
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  8. Jonny Kansas

    Jonny Kansas Administrator
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    That too!

    Sent from my Note 4
     
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  9. Roger Williams

    Roger Williams New Member

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    I have gone to "about tablet" and I have hit on check for updates. The reply is "no updates found " that I am up to date
     
  10. Jonny Kansas

    Jonny Kansas Administrator
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    Is the notification still there?

    Sent from my Note 4
     
  11. Roger Williams

    Roger Williams New Member

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    No. The file is in my apps in the downloads icon. The file is: nakasi-lrx21p-factory-93daa4d3.tar. Does this look familiar to anybody? I hit on the file and it says "can't open file".
     
  12. Jonny Kansas

    Jonny Kansas Administrator
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    Do you know if you have the 2012 or 2013 version of the device?

    When you go into about tablet, what android version does it say you have?

    Sent from my Note 4
     
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