My wife has the Incredible - i have the D1. Her screen went bad and you could not look at anything. We could tell the phone worked fine - just could not see anything. Called Verizon - they overnighted a new one. Problem is she went to Verizon store to switch phones and have them transfer stuff. They told her "it all happens automatically". And that all her pic's and videos are on SD card. She put card in new phone - NONE of her videos and pictures of our 18 month old son are on there. Just some that i had transferred from my phone to hers months ago. So 1) Does the Incredible NOT store pictures and videos it takes on the card? 2) how do we get them off now that we cant see the screen (to turn on USB storage so i could view via computer)? Shouldn't the Verizon store be able to transfer the info even though the screen is jacked up?? Thanks for any help - i know nothing about the Incredibles.