Mucked Up My Gmail Account

Discussion in 'Android General Discussions' started by Casimira, Aug 8, 2012.

  1. Casimira

    Casimira New Member

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    I have a Samsung Stratosphere that I got in Nov of last year. A week or two ago I noticed I wasn't receiving any new emails in my inbox, even though the notification was turned on. I tried to re-sync but that didn't do anything. I also need to mention that more importantly, when someone replies to an email of mine, even though it will show up in the header, I can't pull it up.

    What I did is from the Home Screen ->Settings->Manage Applications->All->Accounts and Sync, I cleared the cache and I also must have cleared data too (oops....)

    Now when I go back into the the Account and Sync Settings, everything is grayed out and the numbers all read 0.00

    How do I get my new mail to show up in my inbox and also how do I get the replies to show up? My main computer is not working now, so I am using my Stratosphere for all my communications.

    I am having several other issues, as well, but this one is the most pressing.

    As a caveat, I am not the brightest bulb in the bunch when it comes to all this technology, so please keep it simple for me. I am trying as hard as I can to follow these threads and learn things, but sometimes my eyes just wind up rolling into the back of my head.

    Many thanks,
    Cas
     
  2. Casimira

    Casimira New Member

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    For clarification, the new mails are showing up in All Mail, so I can see them, just not in my inbox. I have three accounts and this is affecting all three. When I get on a computer, everything is working fine and all is right with the world.

    Thanks for your patience.
     
  3. dezymond

    dezymond Tech Support Mod
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    Try clearing the cache of the app. Don't worry it won't delete any of your emails.
     
  4. Casimira

    Casimira New Member

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    Thanks for your response. I already did that. The place where it says "Clear cache" is grayed out so I can't clear it anymore and the number next to it is 0.00. Oy....
     
  5. dezymond

    dezymond Tech Support Mod
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    Uninstall the app and reinstall?
     
  6. Casimira

    Casimira New Member

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    Yep. That was next on my list. I am on my email a lot. Should probabaly do it this evening. When I turn on my phone, I get the messagesorry! The application SyncMLSvc (process com.samsung.syncservice) has stopped unexpectedly. Please try again." Then below that it has a bar with the words "Force close" on it. So I hit that to continue on. Don't know if that has anything to do with things or not.
     
  7. Casimira

    Casimira New Member

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    When I took a look at the Gmail app, it just has an option for me to uninstall the updates, that I can still use the factory version. Yes, I think it would be best to uninstall and install anew. I thin I had already tried it before and that's what I ran up against. Onward.
     
  8. dezymond

    dezymond Tech Support Mod
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    hmm that's odd.

    If anything I would just reinstall the app, it would take no more than 2 minutes to get everything back up. If that fails I would log out of my gmail account on the device altogether and just log back in.
     
  9. Casimira

    Casimira New Member

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    So frustrating!!! I am able to manage my accounts from the website, where everything shows up fine. It won't let me reinstall the app, since I can't uninstall it in the first place. I will probably take it back to the store from where I got it and see what they can do. I will follow up and let you know what happens. Thanks again!!!
     
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