Losing email accounts

Discussion in 'Android Tech Support' started by s2k_848, Dec 7, 2009.

  1. s2k_848
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    s2k_848 New Member

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    OK, this is the second time it has happened on my Droid. Just out of the blues all my e-mail accounts just disappear. I have 4 e-mail accounts setup and I don't think it's anything I am doing wrong. I have one corporate exchange account, one gmail account, one comcast account, and one google app account.

    When I click on email icon, it just comes up with blank screen and I have to setup all the email accounts all over again and sync.

    Has this happened to anyone else?
  2. MickeyG
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    MickeyG New Member

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    This has happened to me once as well. Three accounts: Gmail, yahoo and exchange. No idea what might have caused it though. Haven't done a factory reset or anything like that.
  3. R1Lover
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    R1Lover New Member

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    Happened to me once too, I was like WTF.... hasn't happened since though.
  4. gafadopt
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    gafadopt New Member

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    The same thing happened to me - for no apparent reason, I lost my email and corporate calendar (which syncs with an Exchange Server) but my contacts remained.

    Very frustrating, but it was curable by re-inputting all of the setup info.
  5. s2k_848
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    s2k_848 New Member

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    Yes, my contacts that were imported from Exchange was still on the phone as well. Only the email accounts were gone.
  6. AdilSD
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    AdilSD New Member

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    Same here, exchange email and calendar gone , contacts remain. Happened some time last night. Did I get a silent ota update?
    Adil
  7. lhfarm
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    lhfarm New Member

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    Happend to me for the second time this morning. Exchange only. Where should we be reporting these problems?

    Barry
  8. pl4tinum
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    pl4tinum New Member

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    This also just happened to two of my users, their Exchange accounts disappeared almost simultaneously as they were in a business meeting.

    Had to re-set them up manually like I did initially.

    One of them is on 2.0.1 and one is 2.0.
  9. pl4tinum
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    pl4tinum New Member

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    I re-added one of the accounts that had disappeared, and now when you click an e-mail, the e-mail that actually opens isn't the one you clicked.

    This is a BAD bug!!!
  10. tandjae
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    tandjae New Member

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    Happening to me over and over again.....

    Email before and after the update is very problematic.

    Emails combine from different accounts. Title line from exchange account, and body of email from yahoo.

    After installing update, I cannot go into exchange email at all. Clicking an email to open gives an error message "process stopped unexpectedly. Please try again." You can "force close" and "report." I keep doing both with no improvement or fix occurring.

    Help!!!!!
  11. edkocher
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    edkocher New Member

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    email accounts go poof

    Same thing here. I had 1 exchange acct and 2 POP3s + gmail. All but gmail just disappeared. The bizare thing is that in the root accounts and synch menu, the synch settings for the exchange account is still there, but the accounts are gone. If this happens again, I'm getting a BB and returning this.
  12. pl4tinum
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    pl4tinum New Member

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    It will -- I already had to re-add the Exchange accounts twice. It appears that if you try to sync more than 1 week of e-mail on an account with quite a lot of mail in it, it starts freaking out.
  13. s2k_848
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    s2k_848 New Member

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    So far I have not had any issues other then the two times that it has happened. I do have 1 month of e-mail sync on each of my e-mail accounts. My exchange account is by far the biggest one out of the 4 though and then my comcast account is next.
  14. MickeyG
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    MickeyG New Member

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    Just had the disappearing e-mail accounts issue happen to a coworker.

    Interesting theory about this and other issues being possibly caused by too much mail in the inbox...
  15. knightshade
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    knightshade New Member

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    This just happened to me as well...
    The only "oddity" that I can think is that my phone ran out of power (and powered down)... I rebooted after charging - and had no email (POP or Exchange) and had to reconfigure them.
  16. jmp
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    jmp New Member

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    Same thing

    I had the same thing happen. 3 IMAP accounts disappeared. I re-confied one of them, but when I used it it would mix & match email headers and email bodies from different accounts when I viewed and sent emails. I went into Manage Applications and cleared all data from the email app, and then re-configed everything. This seems to have helped with the mix & match problem. I hope the accounts don't get deleted again.

    One theory I had, was I had put the phone in my pocket after checking email without putting it into sleep first. When the touchscreen is rattling around in your pocket alot of things can happen....droid even managed to send me an email on its own! Don't know if this theory holds up for everyone else, but I'm just putting it out there.
  17. berkeleywalker
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    berkeleywalker New Member

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    disappearing e-mail accounts 2x's

    Same problem: out of the blue this afternoon, all my mail and my accounts were gone. I had to reconfigure them. Now they are gone again. This is the worst problem I have encountered so far. If it continues, this phone is going back.
  18. s2k_848
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    s2k_848 New Member

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    OK, over all I have been happy with this phone. However this e-mail account disappearing act is starting to piss me off. Yesterday night my Exchange e-mail account disapeared but the rest of my e-mail accounts remain, even my Gmail account. The phone however kept prompting me to setup Gmail --- twice! WTF???

    Hello VERIZON, GOOGLE, MOTOROLA you guys listening???
  19. R_Andersen
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    R_Andersen New Member

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  20. John.Edwards
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    John.Edwards New Member

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    I have one more great symptom - I cannot add the account back. I click on add, select corporate and get a black screen than a force close.

    This is not good at all.
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