two nights ago, there was a severe thunderstorm. there was one particular strike that hit really, really close to my home. it flipped a few breakers on my house and some of my neighbors house. my in-laws who live in the subdivision had some problems with their alarm system also. the next day, i check my internet, and its down, as is my phone. so, i call my provider- att. the agent on the phone told me they were getting a lot of calls in my area about lost service, and that itd be about a week before they could get to me. also, he informed me that i would be charged an $85 service charge because i had no service plan on my line. i laughed at him, told him to forget about it, and promptly closed my account. first off, why should i have to have an insurance plan on their property? the problem obviously is not within the walls of my home if there are multiple complaints of service outages in my area. like hell im going to pay for them to repair there own crap. god forbid i had actually agreed, and the technician got in a wreck on the way to my house. would i be financially responsible for his medical bills? anyway. comcast has 16 mbps, a speed att couldnt touch, at the same price i was paying att for both phone and internet. so for the first time in about 10 years, i am completely free of the hell that is att. so long crappy customer service! wont miss ya.