My wife is up for a new phone and she likes the Razr, and may get the Maxx. The main concern is that we've had Droid I, Droid II, Bionic, and other smartphones that periodically need a battery pull to get them going. They eventually fix the software to reduce the need, but the need never seems to go away completely. I asked a Verizon store drone (aka sales critter, or "expert") how you deal with no ability to do a battery pull. First he said you could do a factory/hard reset. Sure, and when my PC locks up the first thing I want to do is throw away all the files and reload Windows... I said that wasn't usually acceptable, so he said "just turn it off". These guys apparently don't use the products they sell if they don't understand that if it needs a battery pull you can't shut it off, and a factory reset can lead to hours of recovering things that don't reload from Google, such as app files, settings, etc (and you can't install a decent backup without root). It would have been very simple and cheap for them to install a small recessed momentary-break switch in line with the battery which would allow you to use a paperclip to do the equivalent of a battery pull. So - what's the experience of Razr users? Have you found a way to soft reset? Have you had to return a phone for a problem you feel a battery pull would have fixed?