I got a new Droid sent to me (new in box with charger, battery, etc.) by customer service because of major problems with my various Droid Eris phones. The problems were mainly issues related to being able to make calls. I was so relieved to get the Droid. Unfortunately I am now starting to have problems with it. First, when I try and make a call I usually have to sit and wait about 10 seconds before it connects. My guess is this is related to where I make the call and the signal problem I mentioned. Happens in my apartment usually I think. I have horrible problems making and receiving calls in my apartment with the Droid. If I DO manage to connect a call the audio is very choppy and usually drops. You might say it's just a very bad area. But my wife's phone easily makes calls there (she has a moto dumbphone from last year) and sounds crystal clear. I won't get into how bad the Droid sounds on her end even when i'm in an area with strong signal. My phone shows a couple bars usually in the apt, sometimes just one. But it shouldn't have any problem. I was also driving down hwy 95 today and all of a sudden the phone started breaking up terribly and continued to do so for a couple miles until I had to call the person back. It was fine after that. Had 4 bars the whole time. Not sure if it's related. I updated the PRL a couple days ago. Don't know if that screwed things up or not. But I think I was having trouble before that. Can't be sure. I run GDE home replacement. Other than that I don't have to much on the phone. I have the phone in an Otterbox case. But I took it off and still had the issue.