Home WiFi not allowing certain apps to work

Discussion in 'Droid Bionic Tech Support' started by aalguire, Jun 26, 2012.

  1. aalguire
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    aalguire New Member

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    I am to the point of "forum posting" in my quest to solve this problem. I have a stock Droid Bionic and a Belkin N300 router.

    Up until a couple weeks ago everything was great, but lately when connected to my home network I can't download apps from the Play store, my facebook app won't load, and the Youtube app won't load.

    Pandora, Twitter, Browser all work. Everything works fine on my work wifi as far as laptops go.

    So I am convinced it is my router. I don't have any special settings on it. My provider is Comcast. There is no MAC filter on it. I have unplugged it for 30 secs multiple times, I have had the phone "forget" the network key, I have unplugged the modem, I have changed wireless channels based on apps like wifi analyzer. I called Belkin and was on the phone with them for 15 mins and all she did was walk me through how to change the channel.

    The apps I am downloading aren't taking a lot of data so I don't mind switching to 4g to download from the store, it is just annoying that my phone is causing me grief. Any suggestions would be great to why this is happening to me.
     
  2. electricman58
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    electricman58 Senior Member

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    Hmmmmm? You said your work wifi as far as "laptops" go??? So your not connecting the phone to that? Missing something there! 4g works on market? Just not your wifi? Check your phone acct settings to make sure your gmail is still there, and check your filter settings on your phone also. But it sounds like something is wrong with your gmail acct accessing the play store, not the router since you have pretty much done everything to that!!!

    Sent from my DROID BIONIC using Droid Forums
     
  3. aalguire
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    aalguire New Member

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    The features that don't work at home work on my works wifi. All my devices work at home pin my wifi except these features on my phone. I had them working last night and this morning by chance after I turned airplane mode on and off. This was the first time I messed with that. When I got home tonight it was acting up again. So here I am debating whether or not my hardware is faulty in the phone
     
  4. electricman58
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    electricman58 Senior Member

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    Look at your notification tray on top of your screen when you start having these issues. If your wifi and 3g/4g signal indicators are turned white/gray , it means its not connected to the Google servers. Other programs might operate just fine but things like browser and play store won't until they turn blue.

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  5. aalguire
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    aalguire New Member

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    No, they are both blue. Browsing works, Pandora works, Netflix works, Scorecenter and Twitter works. The only one's that I noticed that don't work on my home wifi are facebook, downloading from the google play store and youtube app. Facebook mobile site works so does youtube's mobile site. I have even manually inputted port 5222 and 5228 on the router for google play store and google talk. I am pretty sure there is something wrong with my phone.

    Edit: I just now put it in airplane mode, I powered down I pulled the battery I pulled the sim card, replaced the battery and powered on, turned off airplane mode and enabled wifi and all of the things that weren't working do now without the sim card.
     
    Last edited: Jul 1, 2012
  6. electricman58
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    electricman58 Senior Member

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    Yea, that's what I'm getting at. The only reason I can think of that you can't access the Play store, is that your phone is not "communicating" to it that you have a Gmail account! It has to tell it you have a gmail acct. On that note, I'm not sure if you can delete and reinstall your gmail acct without doing a factory reset! Try deleting the app updates, the data cache, and then re-update first. I'm thinking you really might end up having to factory reset and re-initializing the gmail acct on your phone. That'll suck, but back up everything if you go that route first ! Trust me I have been thinking about this for you! LOL

    Edit : take it to a corporate store and let them fiddle with it first. Its kinda hard to give advice if the phones not in front of your face. These are just suggestions!
    Maybe its the sim card then!!!
    Sent from my DROID BIONIC using Droid Forums
     
    Last edited: Jul 1, 2012
  7. electricman58
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    electricman58 Senior Member

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    ....

    Sent from my DROID BIONIC using Droid Forums
     
  8. aalguire
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    aalguire New Member

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    Thanks for all your input and interest. Out of all the problems I could be having this one isn't the worst (or so i've read). I'll take it over to the VZW store before I mess with factory resets. Thanks again for the suggestions- it's definitely not your average troubleshoot.
     
  9. Dave12308
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    Dave12308 Silver Member

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    If it works on your wifi at work, but not at home; then it must be something the device doesn't like about your router configuration. Doubtful that the VZW store is going to be able to help you with that.
     
  10. aalguire
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    aalguire New Member

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    Well I went into bbym today and they talked me into a factory restore. I'm trading it in for an iPhone tomorrow. JK. Tonight I turned off a setting in the data and battery manager tab (data over network). Every thing is working now that is disabled-it's easier turning that on and off then piping a Sim card or turning wifi off to dl an app or read my news feed. Thanks for all the input guys. If you find an easier solution let me know.
     
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