HELP!!! Asurion problems

Discussion in 'Android General Discussions' started by mamijessi, Apr 23, 2012.

  1. mamijessi
    Offline

    mamijessi New Member

    Joined:
    Apr 23, 2012
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    I have Asurion insurance for my Droid X through verizon and needed to get my phone replaced because they had sent me a damaged one with a bad LCD screen. They give a 15 day return policy and if you don't return the phone they say they have the right to charge up to $200 or something crazy, they even take down your debit card information just in case. My phone was in the envelope ready to go and it turns out the box I put it in got mistaken for some trash and I never got the chance to mail out the damaged phone... now asurion is calling me to remind me to turn it in before they charge me!!!
    WHAT CAN I DO? Any suggestions???​
  2. JSM9872
    Offline

    JSM9872 DF Super Moderator Staff Member Premium Member

    Joined:
    Dec 21, 2010
    Messages:
    12,936
    Likes Received:
    287
    Trophy Points:
    83
    Location:
    Somewhere In Pennsylvania...
    I'm sorry but I am a little confused. Did the phone get thrown out or you still have it and just haven't sent it out yet?
  3. wolfman4u
    Offline

    wolfman4u New Member

    Joined:
    Dec 7, 2010
    Messages:
    144
    Likes Received:
    1
    Trophy Points:
    0
    Grin and bear it?

    Sent from my Galaxy Nexus using DroidForums
  4. syndicate0017
    Offline

    syndicate0017 Well-Known Member

    Joined:
    Feb 2, 2011
    Messages:
    2,010
    Likes Received:
    48
    Trophy Points:
    48
    Yeah....you're basically going to have to just accept the charge if you can't find the phone. Only other choice is to call asurion and report it lost. They'll then blacklist the MEID and hopefully won't charge you.

    Sent from my Galaxy Nexus using Tapatalk 2
  5. mamijessi
    Offline

    mamijessi New Member

    Joined:
    Apr 23, 2012
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    It was thrown out by mistake, no way to get it back now.
  6. JSM9872
    Offline

    JSM9872 DF Super Moderator Staff Member Premium Member

    Joined:
    Dec 21, 2010
    Messages:
    12,936
    Likes Received:
    287
    Trophy Points:
    83
    Location:
    Somewhere In Pennsylvania...
    Then in that case I would have to agree with syndicate. There is not much else you can do at this point.
  7. dezymond
    Offline

    dezymond Tech Support Mod Staff Member Premium Member

    Joined:
    Nov 11, 2009
    Messages:
    10,783
    Likes Received:
    575
    Trophy Points:
    113
    Location:
    Bay Area, California
    Well considering you made this thread I'm assuming the phone had already been collected by the trash company. Guess you'll have to take the charge as there really is no other option, unless one of their reps is kind enough to report it as lost as syndicate said.
Search tags for this page
asurion phone insurance bad
,

asurion problems

,
asurion refund policy
,
asurion return issues
,

asurion return policy

,
asurion sent me a bad phone
,
asurion sent me a defective phone
,
asurion sent me what is a blacklisted phone
,
asurion verizon return envlope
,
how much is a galaxy s4 with insurance through asurion
,
problems with asurion
,
problems with asurion insurance