Just replaced my broken Maxx with one from Asurion, and they did VERY well by me. Filing the claim online was painless (they actually thank you for filing it!), and I received the replacement in two days. Don't know whether it is or not, but it looks to be brand new. I know that Asurion has gotten its share of criticism here in the past, and it was possibly deserved, but in my case I couldn't be happier.