My first Maxx had a sound issue and since it was with in the 14 days I got a new one to replace it. I love my Maxx and it has had no issues since until today. It's my fault and I want to cry. It was in the car holder and it was in its Otterbox Defender but some how it fell out of the car holder and must have hit just right even with the case it broke the screen. ( Its not shattered but the screen under the top one has a crack that I did not see until I got home. The screen will not work at all. My question is do I call Verizon or go straight to Asurion? I went to Asurion to check into how the claim process is going to work but when I click on file claim a screen pops up but there are no words and I tried three different web browsers. Of course I then read reviews on Asurion and they where almost all bad so I had a sick feeling in my stomach. Just looking for advice and maybe some info on Asurion that is not all bad. Thanks for letting me vent I plan to call someone once my husband gets home and I can use his cell to make a call since my phone works but I can't see anything.