Email is wacky - Help

Discussion in 'Samsung Fascinate' started by caminator, Sep 16, 2010.

  1. caminator
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    caminator New Member

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    Hey guys. My email seems to work semi-ok, in regards to sending ...and kind of receiving.

    The problem is, It doesn't receive the way it is supposed to. I have it set to receive every 5 minutes. It seems on random it will show me new messages, and other times I'll go hours before my phone tells me I have a new message, even though I've received several, checking through outlook, so I know I've gotten emails. I can go in and refresh manually, and sometimes that'll give them all to me. Other times it won't. For instance, I just received an email from 530pm, it is now 945. That's not 5 minutes...lol. Any ideas on how to fix this? I've even done battery pulls several times a day then openign up email and refreshing manually. That seems to work best, but c'mon. I'm tempted to go back to blackberry if this is how the email works on this thing. Email is the single most important thing for me. I'd prefer this phone because it does a ton of cool things, but I can't function without better email than this.

    Any ideas on what I can do to correct this, or is it normal for the email to be extremely sporadic?
  2. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    I have rooted Droid and use K9 for my Gmail and the Corporate app for Exchange. Both work very well and push mail to my phone. In fact, mail hits my phone before my laptop.

    Do you have your settings set for push?
  3. caminator
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    caminator New Member

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    I'm using the stock email app. Push? I really have no clue. How do I check that? The only thing I know about the settings is that I have it supposedly looking every 5 minutes. Can you tell me how I setup push, or check if it's active? My Fascinate is rooted, but I highly doubt that is the issue.
  4. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    Are you using Gmail?
  5. caminator
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    caminator New Member

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    I am using gmail with one account and it seems to work just fine. The account I'm specifically talking about is a work email, but not exchange. It appears facebook doesn't really "push" notifications either. I never receive FAcebook notifications to my phone, but I can log in daily form the app and it shows I have a new message or wall post on that. What gives?
  6. mwhartman
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    mwhartman Super Moderator/RS Premium Member

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    It may be the protocol for your work will not push to your phone. Do you know if it is IMAP or POP?
  7. kbillings911
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    kbillings911 New Member

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    I have the same problem with my gmail account. I dont have my phone rooted. Mainly because I just got it and I really dont know if rooting it is something I need to do or not. (I need to research that more). My work email is through an exchange and it's pushed through but it doesnt allow me to push any other type of email. Like the previous complaint...I use my gmail for everything and I have it set up to send every 5 minutes and sometimes it works great but mostly I have to manually enter the account for it refresh and send my emails.
  8. PsychoSimatic
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    PsychoSimatic New Member

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    Verizon pushed out an update to fix the frequency of email updates
  9. kbillings911
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    kbillings911 New Member

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    I have completed the update on the phone and have seen no improvement in the email frequency.
  10. normone
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    normone New Member

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    I have only had my Fascinate a couple of days. At first, I did get emails automatically but not as quickly as the 5 minute interval I have it set for. The second morning I had no emails at all. I went in and hit Refresh and they popped up. That is the only way I am getting emails. I have to Refresh the account. Verizon set up a gmail account and my 2 comcast accounts are supposedly pushed. Also, when I do get the emails by Refreshing, I don't get the email notification sound that I have set.
  11. kbillings911
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    kbillings911 New Member

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    I feel your pain. Mine worked the first day and hasn't since.
  12. ohfire
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    ohfire New Member

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    I got my phone about 3 weeks ago. It worked great until the update then I started getting Forced Closed on it. It no longer downloaded emails unless I totally rebooted the phone. I have now deleted my account on it and downloaded K9, I had used it on my droid 1 and it seems to be working just fine.
    Good luck
  13. kbillings911
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    kbillings911 New Member

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    I've been having problems with my email since day 2 of having this phone. I finally realized yesterday what may be causing most of my problems. I have been using Advanced Task Killer like an addictive drug. Everytime I do anything I click on the task killer to kill unwanted apps. By doing this, it was closing my email app causing it not to be able to sync and receive new emails. I had to change my task killer settings. Since then, I have been receiving emails more frequently. Its still not the push I would love to have but its better.
  14. msjudyfoo
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    msjudyfoo New Member

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    Fix for email sync - for GMAIL account

    I had the same issue, but now it is fixed. Use the Gmail App instead of the standard eMail app. Go to Settings > Accounts & sync and under Managage accounts, make sure Gmail sync is on. Then, click on the Gmail icon and make sure "Sync Gmail" is checked.

    The email comes in real time. Still slower than my computer inbox, but it comes :)
  15. kbillings911
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    kbillings911 New Member

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    I have found that I cant use the gmail app for the purpose I need it to. I need to be able to send emails to groups and the Gmail App doesnt allow me to do that. I am now using the email app that allows me to send to groups. I still have problems attaching files to emails however. In fact, anytime I click attach and go to the folder in which the document is located, it says "no fiiles" despite the fact that there are several documents saved in that folder. I still havent been able to find a solution to that. I thought maybe it was the format that the document is saved as but I've tried different formats and different document viewers and nothing has helped.
  16. msjudyfoo
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    msjudyfoo New Member

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    Yeah, to send a group email, you would have to input each name separately which is inconvenient, but I personally would choose that over not getting email notifications. I had no issues attaching a file though..tried pictures & music.
  17. normone
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    normone New Member

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    still no email

    A few days later and my problem is worse instead of better. I have actually had Verizon replace the first Fascinate with a second Fascinate and the problem is exactly the same. I can only get emails by Refreshing which still only gives me day old emails. I have 8 emails on my computer this morning but even after refreshing, I only get emails for yesterday.
    The issue is suspected to be the no-to-2bar signal I get in my home and many places around the area. Verizon says there is a known issue in my zip code with the Fascinate not getting a decent signal. The update to fix this is available but my signal is not strong enough to finish the download without crapping out before it finishes. So, I have to drive somewhere today where I can get a very strong signal to try to get the update loaded. I will let you know what that does once I have updated the phone.
  18. normone
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    normone New Member

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    Still same problems after updating software

    Finally found an area with strong enough signal to download the Verizon update. Absolutely no difference in signal strength or the ability to get emails. I sent 2 test emails, one to each of the comcast accounts that gmail is supposed to push. Did that at 9am and 18 minutes later one came through, 35 minutes later and the other still has not come through. Refreshing doesn't help. I don't want to give up on this phone but it really is unreliable in my city areas so far. During phone calls, when I bring the phone down to end the call I find I have to unlock it before I can reach the "end" call button. It has also locked up numerous times. I couldn't answer an incoming phone call because nothing on the screen was active. Thoughts on Droid X to replace this?
  19. dricacho
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    dricacho New Member

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    I have a yahoo email account, integrated thru facebook, (which I've had way longer than gmail). I also have a gmail account. I've noticed that in yahoo the email app doesn't make a url a hyperlink within the body of the email. So I can't tap on it and directly go to that link. On gmail its fine. I also noticed that on both yahoo and gmail, it doesn't allow me to go into each folders within the mailbox. Any suggestions?
    Last edited: Oct 2, 2010
  20. caminator
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    caminator New Member

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    I'm still having the same problem. I called VZW today and they tranferred me to a Samsung rep. The guy was a total idiot and started out by saying they don't support facebook (that's not pushing either) or the email as it isn't a gmail account. I said BS to that. Then he said that the phone is fine and it's my email that is causing the problem. I'm *along with my whole company) is getting emails just fine anywhere else, except for the Fascinate. Samsung was of NO help at all. I really do enjoy the phone, but I'm seriously considering sending it back because the #1 reason I have a smart phone is for the email functions. grrr.....very frustrating!
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