Dropped my RAZR MAXX --- Anyone ever deal with Verizon's WONDERFUL insurance???

Discussion in 'Android General Discussions' started by Sled208, Oct 10, 2012.

  1. Sled208

    Sled208 New Member

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    My phone is 1 1/2 months old. I dropped it and cracked the screen :icon_eek: I have never broke a phone before.

    1) will their insurance even cover a cracked screen if the phone is still 100% functional? According to what I can decipher from their legalese, it won't.

    2) do you ALWAYS get a refurbished POS?

    3) Should I just say "F-it" and try to buy one on ebay or elsewhere?

    4) does anyone replace screens?
     
  2. 94lt1

    94lt1 Super Moderator
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    Hello and welcome.. sorry about your device.. it is possible to replace your screen.. but its not a simple task..

    As for your insurance, their assurion insurance does cover a cracked screen, just pay the deductible... 100$ I believe.


    Are the devices all CLNR devices?? No, I know a few people that have gotten brand new, in box devices for replacements... idk what the deciding factor is for that.... but I've also seen people get CLNR phones.... luck of the draw??? Idk...

    Is the glass cracked? Or is it the entire screen???

    You can get another maxx off of eBay, Craig's list, swappa, our sister site androidforums.net, the paper... what I'm saying is that they're out there.. I think they're going for 200-300$ right now...

    Good luck.
     
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  3. bruben7886

    bruben7886 Gold Member

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    Sounds like you might be interested in knowing the Motorola will replace the screen. Yes, they charge for the repair. The good thing about it is that you end up with your own phone. Check their website
     
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  4. 94lt1

    94lt1 Super Moderator
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    This is true... about 150$ and you'll have a warranty :)
     
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  5. Sled208

    Sled208 New Member

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    It is just the exterior glass. there's no breakup in the images on the screen

    I just got done chatting with a Motorola rep and you guys kick A$$!!!! Thanks for the advice :hail: They actually charge $100 plus tax (same as the insurance deductible) and I get MY phone back. No messing with reinstalling all the apps, figuring out all the passwords or reloading stuff!!!
     
  6. vatothe0

    vatothe0 Member

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    Have fun with no phone for a week and a half.
     
  7. Sled208

    Sled208 New Member

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    I have my Droid X (previous phone) that I plan to use while the RAZR max is being repaired. I'm actually using it to reply to you. Thanks for your concern tho
     
  8. jackiescivic

    jackiescivic Diamond Member

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    Don't forget to get a new sim card when you get the phone back :)

    I recommend people get Square Trade phone protection instead of Verizon's. Square Trade is $100 and covers your phone for 2 years. You can make 2 claims a year. Replacements are $25 and if you make the claim before 7pm, you'll have it shipped same day. Plus, ST gives you one replacement battery in the two years, if your battery is not holding a charge more than 50%. The only thing ST doesn't cover is if the phone is lost/stolen. But 90% of claims are damage based (broken screen, water damage, etc).
     
  9. Sled208

    Sled208 New Member

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    I assume your response about the SIM card is based on getting a replacement phone rather than the repair route that I'm going?
     
  10. jackiescivic

    jackiescivic Diamond Member

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    No, if you re-activated an old phone, your sim from the Maxx is no longer usable.
     
  11. bdsullivan76

    bdsullivan76 Member

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    This is 100% correct. Just call vzw and ask them to sebd you a new one. You can also go into a store but if its an "authorized dealer" they will want to charge you up to $20 for it.

    Sent from my SPH-L710 using Xparent ICS Blue Tapatalk 2
     
  12. Sled208

    Sled208 New Member

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    Well, that sounds pretty damn stupid if you ask me :blink: Why the hell would they do that?
     
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