Droid won't power on or have charge indicator

Discussion in 'Droid RAZR Support' started by WRXlovin, Aug 1, 2012.

  1. WRXlovin

    WRXlovin New Member

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    I have a RAZR and it powered off and won't come back on. I tried the volume down and power, tried both volumes buttons and power, tried just powering it up but i get no response. Is it done for? I still get the white light whenever plugged in to a low power outlet such as my headunit, but i can't get it to react to anything.
     
  2. jaybogg

    jaybogg Member

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    Place it on your charger and let it try to accept a charge. You are not the first to do this and probably not the last. I have done it twice and the only way I got mine to recover was by using a third party car charger that applied enough power to "wake it up" if you will. There is a lot written on the forum here about this. Don't mean to scare you but this is not a good situation to be in, some have reported they were unable to recover. There is also a special "motorola factory cable" that can be purchased or built that will allow you to get past this problem if all else fails. Best of luck!

    Also there is a Smartphone Battery Discussion forum here at DF. Follow the link. A gentleman by the name FoxKat is the resident battery expert. I am sure he can help you if you have no luck getting it to accept a charge.
     
    Last edited: Aug 1, 2012
  3. TisMyDroid

    TisMyDroid DF Super Moderator Staff Member

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    For now, make sure you use the charger that came with the phone, plugged into an outlet. Leave it on the charger for a few hours before you try to turn it on. You can check the state of charge by pressing on the volume button for a sec. It should then give you a battery icon showing what percent charge the phone is at.

    When you plug it in, does the white light show for a second, then go off. If so, them that is a good sign. If the white light stays on, not so good.

    If your phone is not taking a charge then follow through with jaybogg's suggestions.

    Sent from my DROID RAZR Maxx using Droid Forums
     
  4. WRXlovin

    WRXlovin New Member

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    The white light stays on. I charged it overnight and did not do anything. Still no response. I can't even get the battery icon to appear when on charge.
     
  5. TisMyDroid

    TisMyDroid DF Super Moderator Staff Member

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    Ugh! It is not taking the charge and you will need to follow jaybogg's suggestions. Some people have had success with using a good car charger. If that does not work, there is the slim possibility that a corporate verizon store will have the factory charger that is able to force the charge. I know my local verizon store does but not sure if this is standard.

    Sent from my DROID RAZR Maxx using Droid Forums
     
  6. WRXlovin

    WRXlovin New Member

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    Okay, Thank you so much. I'll try my car charger and if that doesn't work its off to Verizon.
     
  7. TisMyDroid

    TisMyDroid DF Super Moderator Staff Member

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    Good luck! All is not lost. The worst case scenario is that you will get a replacement phone.

    Sent from my DROID RAZR Maxx using Droid Forums
     
  8. tomthbomb

    tomthbomb Member

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    What is the difference between the charger that came with the phone and the one at the Verizon store?
     
  9. jaybogg

    jaybogg Member

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    It is called a something like "factory cable". It is a standard USB cable except it has, a pin jumpered to allow techs to turn on the phone, no matter what condition the battery is in, and it charges the battery at the same time. Once again, FoxKat can shed more light on this. He mentions it here: http://www.droidforums.net/forum/sm...droid-razr-screwed-immidiate-help-please.html POST#5. He has also posted schematics of it previously.

    @WRXlovin: I too had the white light stay on. I recovered using a third party car charger. Try to find 1 that delivers 750 to 1000mA(1A). This seems to "wake" the phone up. It does take a while (2 hours) last time for me. If the white light goes out, don't unplug or push any buttons, be patient. After an hour or so after the light goes out, try pushing the Vol up or down button and see if the giant charging icon shows up. If not, let it be, and try again later. This worked for me.
     
    Last edited: Aug 1, 2012
  10. 94lt1

    94lt1 DF Super Moderator Staff Member Premium Member

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    If you have the constant white light.. that's bad.. you're doing everything you can.. good luck..

    This is why its not advisable to kill the battery on these things... :cool:
     
  11. WRXlovin

    WRXlovin New Member

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    Thing is my battery was on 10%, but when i plugged it in to charge it, it shut down, white light came on and stayed on for awhile(2-3hours), white light went off, during the entire time i couldn't get a battery charging meter or it to power on in any way.
     
  12. 94lt1

    94lt1 DF Super Moderator Staff Member Premium Member

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    Something you can do to check if your phone is charging when powered off is to press the volume up or down buttons..it will display a battery icon and a percentage.. you might check into your charger cable... my wife had an issue where the cable got loose and would have to be messed with to start charging, but bumping it would make it lose connection.
     
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