Power Button broken. Factory reset from PC?

Discussion in 'Droid RAZR Support' started by stevebo, Jun 21, 2014.

  1. stevebo

    stevebo New Member

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    My Motorola Droid Razr Maxx has a broken power button. I've tried to reset using Power Button & Volume Up, Power Button & Volume Down, Power Button & Volume Up & Volume Down ... all with no response whatsoever.

    I figured I'd try to sell the unit and someone might buy in on eBay, but I want to factory reset it first, which I can't do if the unit won't power up.

    Is it possible to power it up / factory reset it from my PC using the USB cable?

    Many thanks,
    Steve
     
  2. grenefroggie

    grenefroggie DF Super Moderator Staff Member

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    I think you have to have developer options with USB debugging enabled to do a reset from ADB. You can give it a try, but it has to be in fastboot mode.
     
  3. stevebo

    stevebo New Member

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    Hi grenefroggie,

    Many thanks for the reply!

    While I may have USB debugging enabled because I use PDANet, I'm pretty sure the phone is not in fastboot mode.

    The real question I have is that if I sell this unit on eBay (there seems to be a market for broken Razr Maxx phones) and I pull the Sim Card and Memory Card, will anyone be able to read my sensitive personal information?

    Thanks,
    Steve
     
  4. CJM

    CJM Developer Relations Staff Member Rescue Squad Premium Member

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    You may need the Motorola fastoot, called mfastboot. Then connect your phone to your pc, open command prompt & type "adb reboot bootloader". That should get you into the bootloader. Then type "fastboot -w" (or mfastboot -w), depending on what you'll need. That'll wipe the user data/cache.
     
  5. grenefroggie

    grenefroggie DF Super Moderator Staff Member

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    What ^^ said!
     
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