Droid Razr Maxx HD stuck in boot loop

Discussion in 'Android Tech Support' started by NewVerizon, Apr 12, 2015.

  1. NewVerizon

    NewVerizon New Member

    Joined:
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    Current Phone Model:
    Droid Razr HD Maxx
    Hi,

    My phone suddenly locked up on me and stuck with following message:

    AP Fastboot Flash Mode (S)
    10.9B(*) (sha-61146a2, 2014-07-29 03:17:13)
    eMMC Info: Size 32GB
    Device is Locked, Status Code: 0
    Battery OK
    Connect USB
    Data Cable
    Load Kernel (boot) failed
    Fastboot Reason: Boot Failure

    I never rooted or flashed the phone or changed anything beyond stock version or OTA provided by Verizon. Tried the different options to reboot, or do factory reset, but keeps coming back to same screen. When trying Recovery option, I get the android picture with the triangle, but then pressing Volume Up and Down buttons at the same time does not do anything.

    I am mainly interested in knowing if there is any way/hope to recover any of the pictures/videos that I have stored on the phone. As a secondary item, I am looking for any way to recover/restore the phone to operational condition. While searching for this online, I came across this forum. Any help you can provide is greatly appreciated!

    Thanks!
     
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