Call *611 and tell them the issue and what the local store said. Cut out the middle man. They'll ship a replacement and have you ship yours to them if the seal is intact. They will overnight it too.
I just called 611 and talked to someone. She said that the order was placed and that it is showing up August 3rd is the approx shipping date. So no, they aren't over nighting it =-[. I asked her how long the Droid X would take to ship because they offered me that phone instead, and she said it's right around the same date...and being a girl with small hands I like the incredible better because it is easier to hold and use so I didn't switch it. Too bad though, HTC will not get my business after this phone.
It's a great phone you'll love it. Everyone gets a dud at some point in there life. I received a dud NINTENDO DS, I bought on launch day it worked for about a 3 weeks then the touch screen messed up. NINTENDO sent me a new one but I was so pissed I sold it on ebay.
Last edited: