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Droid Incredible -- "Void?"

Discussion in 'Droid Incredible Tech Support' started by kelly22790, Jul 18, 2010.

  1. kelly22790
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    kelly22790 New Member

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    After waiting a month for my incredible to finally ship and get to me, when I charge it up I notice the charger is acting a little weird - only letting me charge in certain positions. It didn't charge the whole night even though when I went to bed it said it was charging, it stopped somehow, so I was charging it in the morning (it was at about 44% I think) and then all of a sudden it turned off, and won't turn back on again OR charge at all. Took it into the Verizon store and they said they couldn't do anything I would have to call customer service because I ordered online and have them ship out a new one and send back the "incredible" piece of crap they gave me. They said it could take another month to ship it -- YES, I'M INFURIATED:icon_evil:!

    Anyway, my question is that I noticed that on the back of the phone there are 4 screws in each corner. However, in the bottom left corner it appears to be a sticker over the screw that says "VOID." What does this mean? Is it anything at all? Did HTC/Verizon KNOW they were sending me a dud in order to get more time due to the high volume and shortage of the product? Also, should I call back customer service and ask for some kind of discount on something for all of the inconvenience and stress this has caused? Maybe they could give me a discount on my next bill, or take give me some of my money back for the phone, I don't know, just something, because this is ridiculous, ESPECIALLY if this was done on purpose! Any insight or help would be appreciated. Thanks!
    Last edited: Jul 18, 2010
  2. RyanPm40
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    RyanPm40 Member

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    Your verizon store is bull puky, because I got mine online, it came defective, and got a free replacement in the store the next day.
    Last edited by a moderator: Jul 18, 2010
  3. gonnadie4thegov
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    gonnadie4thegov New Member

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    The sticker over the screw is for the warranty. So if you break that sticker and take apart your phone the warranty is void and they can prove it.

    And arn't the stores still in demand for the phone? So i dunno how getting one from a store would work. Dude there musta just gotten lucky and walked in on a day they got em in or something.
  4. ChugIt
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    ChugIt New Member

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    100% agreed. I believe (sorry to say) you are screwed. There's no other way to put it man, your warranty is void.
  5. gonnadie4thegov
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    gonnadie4thegov New Member

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    Well the warranty is void if he broke the sticker
  6. ChugIt
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    ChugIt New Member

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    I was assuming the sticker was broke. If it isn't you are entitled to a replacement under warranty. Sorry, I may be wrong and the seal is not broken.
  7. Backnblack
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    Backnblack Premium Member Premium Member

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    To the OP, Call 611.... You'll have your replacement quicker.
  8. Guchi
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    Guchi New Member

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    Like others said the sticker is there to void your warranty if you open the phone. There is no VZW plot to send you a bunk phone. Make sure you are trying a VZW corporate store and not an authorized reseller location.
  9. kelly22790
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    kelly22790 New Member

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    Wondering what is the difference? I know there is a main store around my area, and many other stores. I did not go to the main store. Should I call the main store?
  10. kelly22790
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    kelly22790 New Member

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    Any reason why that is? I called customer service and they are supposed to send me out a new one (she said it should take less time to ship it out then originally, but I mean, originally it took a month). If they can send one out faster do I have to cancel the other one?
  11. ChugIt
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    ChugIt New Member

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    Call *611 and tell them the issue and what the local store said. Cut out the middle man. They'll ship a replacement and have you ship yours to them if the seal is intact. They will overnight it too.
  12. kelly22790
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    kelly22790 New Member

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    That is the same help line that the store gave me to call (although they gave me an 800 number but it sounds like the same thing). I called them yesterday when I was leaving the store and they said they didn't know when it would be shipped, they couldn't tell me a date but said it would be sooner then it took the first time. They also offered to switch to a Droid X and I asked which would ship sooner and she said there was no way to tell. I just tried to call that number and the computer lady says that I have an order waiting to be activated and if it has been received to press 1 blah blah blah.
  13. kelly22790
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    kelly22790 New Member

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    I just called 611 and talked to someone. She said that the order was placed and that it is showing up August 3rd is the approx shipping date. So no, they aren't over nighting it =-[. I asked her how long the Droid X would take to ship because they offered me that phone instead, and she said it's right around the same date...and being a girl with small hands I like the incredible better because it is easier to hold and use so I didn't switch it. Too bad though, HTC will not get my business after this phone.
  14. ChugIt
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    ChugIt New Member

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    Too bad, sorry for the misinformation. I wasn't thinking about the stock and it being a new model. I feel your pain. Waiting sucks!
  15. zMd113
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    zMd113 New Member

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    Wow I feel bad for you man. All that waiting and then recieving a dud I would be pissed off too.
  16. zMd113
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    zMd113 New Member

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    It's a great phone you'll love it. Everyone gets a dud at some point in there life. I received a dud NINTENDO DS, I bought on launch day it worked for about a 3 weeks then the touch screen messed up. NINTENDO sent me a new one but I was so pissed I sold it on ebay.
    Last edited: Jul 18, 2010
  17. kelly22790
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    kelly22790 New Member

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    I should probably start a new post for this but I will just do it here anyway.

    I mentioned that she gave me the option for the Droid X. Anyone recommend the switch? I know I said that I didn't consider it before because of the screen, but after looking at reviews online side by side, it really doesn't look that much bigger (width), the height doesn't really matter to me because it's texting/typing that I was worried about. So in that way, I suppose I wouldn't mind either now. So now I'm in a dilemma (sorry for being a pain lol).

    The pros for the Droid X for me would be that it can be shipped sooner than the Incredible (7/27 ship date opposed to 8/3 ship date), the bigger screen is almost a little more appealing just because you can see things better on it especially videos, after seeing the reviews for the keyboard I like the X better because for the Incredible it took forever because your suggestions come up at the top of the screen whereas the X's come up right above the keyboard & it also has the rich text options which is nice, I like the noise cancellation mics for better call quality, the blockbuster app, the better battery life, the fact you can plug it into your TV and watch videos that way, and it's better to see outdoors. Some of these things aren't that important to me though, just bonuses.

    As far as the Incredible I think that this phone looks so much nicer. It's more feminine (although I think both of them look kind of manish) but of the two the Incredible looks more like a woman's phone than the X. I personally think that the colors look better on the Incredible and it just overall looks nicer and like it is a high quality phone. I did get to play around with it for a bit before it broke on me and I like that there are no physical buttons, I liked the amount of customization & things look more polished and clean cut then the X does. Even where the X is a little better, the Incredible is still top notch as well. I made a few calls on the phone and the quality was excellent, and the camera was awesome. The X can shoot 720 but the Incredible will be able to do that soon too so that doesn't even matter. Also, the fact that the X can hook into the TV doesn't matter much because HTC could come out with a cable that you can use by plugging it into the Micro-USB port on the phone.

    The only other thing is how HTC screwed me over with a dud =-[. Ahhh, sorry, I know that's a lot of information but any help would be wonderful.
  18. hookbill
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    hookbill Premium Member Premium Member

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    If you're not into rooting your phone then take the X. If you were looking forward to rooting then stay with the Incredible.

    If it were me I'd take the X because in my book it ain't a real Droid unless it says Motorola on it.
  19. zMd113
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    zMd113 New Member

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    Yes the INCREDIBLE will be able to shoot video in 720p when the update arrives within the next 2 or 3 weeks.
    It also has a video cable to hook up to your TV to watch videos as well.
    I also agree that the Incredible looks awesome!
    By the way the X can't show copyrighted content through the HDMI cable so don't get any ideas...for now.
    Last edited: Jul 18, 2010
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