Dead screen, need to pull contacts via USB

Discussion in 'Android General Discussions' started by Kamokazi, Sep 1, 2011.

  1. Kamokazi

    Kamokazi New Member

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    One of my users has an Incredible 2 and the screen died (touchscreen still works, it boots, etc.). Anyway, we got his replacement device, fired it up, punched in his Google account, and all his info starts syncing over, however when it completes we notice that several newer contacts are missing. The obvious solution would be to take it to a Verizon store and do a transfer, however the user is in California and I am in Ohio, so that's not going to work. On top of it, the nearest Verizon store is almost an hour away (the local VZW dealer won't do contacts unless you buy from them), so that makes it not worth a few missing contacts.

    So what I'm looking for is a way to suck contacts off the phone without using the screen...I've found a few USB sync utilities but they all require phone interaction. I was hoping there was something else I could get that would do it.

    Thanks in advance for any replies.
     
  2. VZW_CS

    VZW_CS Member

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    I understand the concern regarding the contact transfer to your friend's Incredible2. You mention that the newer contacts did not transfer over.This can happen if the user of the phone chose "Backup Assistant" as how the newer contacts would be saved, instead of the Gmail account on the line. The Incredible 2 is Backup Assistant capable, so I would receommend going to that application on the device and downloading it. This may bring those contacts back. Simply press Menu, then All Apps. You will then see Backup Assistant as one of your firt options. You are then able to sync all of your contacts by pressing Menu>Settings>Accounts & Sync>Sync All so you can avoid this in the future. I hope this information is helpful!^CBVZW SupportFollow us on Twitter @VZWSupport
     
  3. z96Cobra

    z96Cobra Member

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    You could have the person lay the phones side-by-side and use the new phone like a map, so that he/she could backup the contacts to the sd-card. Then swap cards and import the csv file to the new phone.
     
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