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Can't access my droid 4 pic library after upgrade

Discussion in 'Droid 4 Tech Support' started by aprodites70, Aug 20, 2012.

  1. aprodites70
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    aprodites70 New Member

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    My husband recently upgraded my droid 4 phone for me and now I can't access my picture library. (plus I hate the black look with white letters but that's another question to be saved for later I guess) but as far as opening up my library, a pop-up window says "unfortunetly, my gallery has stopped" help?
  2. JSM9872
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    JSM9872 Super Moderator Staff Member Premium Member

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    Welcome to Droid Forums. Have you tried clearing data on the gallery?

    If not, go into Settings > Manage Apps (or something similar) > All > look for the gallery and select it. Once you do there should be an option to clear data and another to force close, try both and see if it helps.

    "Don't Panic!"
    Tapatalk 2_GNEX
  3. aprodites70
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    aprodites70 New Member

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    thank you ever SO MUCH!!!!!!! :icon_ banana:
  4. JSM9872
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    JSM9872 Super Moderator Staff Member Premium Member

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    Does that mean it worked?
  5. tjplace
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    tjplace New Member

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    OMG!!! After months of seeing only camera photos, MY LIBRARY now works! Thank you, thank you, thank you!!!:biggrin:dancedroid
  6. JSM9872
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    JSM9872 Super Moderator Staff Member Premium Member

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    Great to hear it worked for you too!
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