My wife & I each have an a855 and when we talk to eachother on the phone she has a real hard time hearing me and I have a hard time understanding everything she says. She also gets the same complaints from other people she talks to when she uses her phone, however, I have no problems talking to other people when I use mine. We went to the Verizon store and they changed some setting that only the tech people have access to and it didn't fix it. We're thinking it's just her phone, I know several people who have this phone and they have no complaints like ours. Anyone else experience this or know how to fix it?