Battery Swelling

Discussion in 'Droid RAZR MAXX' started by Ghostwheel, Sep 12, 2013.

  1. Ghostwheel

    Ghostwheel Member

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    I thought my stock case was getting worn out, because the kickstand would no longer stay fully closed. So I bought a new one, and it's doing the same thing. But in swapping it out, I noticed that the kevlar was bowed out a little. It turns out that my battery is starting to swell after almost 18 months. Is this common? There seems to be no degradation of my battery life; it still lasts about as long as it used to. But I worry about damage to other parts of the phone (i.e. cracked screen). What are my options?

    I don't have insurance - will Verizon replace the battery or phone at this point with no fee?
     
  2. leeshor

    leeshor Gold Member

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    You should stop using the phone before it explodes. No joke. Damaging the phone is only one possible issue. It's not all that comon but it does happen and I doubt there will be any warranty coverage from anybody.
     
  3. dezymond

    dezymond Tech Support Mod
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    Well you are out of the warranty window, but it doesn't hurt to contact Verizon and/or Motorola. This is definitely a safety issue so they may offer you a new(refurbed) phone to avoid any bad PR.

    As leeshor said, stop using the phone and turn it off until you can get the issue resolved.
     
  4. Ghostwheel

    Ghostwheel Member

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    Yikes, it's that serious? Given when the kickstand stopped staying closed, I'd say it's been like this for almost a month now. It hasn't gotten any worse, at least. I'm assuming an actual Verizon store would be better than an authorized store?
     
  5. JohnnytheK

    JohnnytheK Senior Member

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    It can be that serious.

    Remember the day before something broke it was fine.

    "it worked yesterday", I hear this all the time.

    [​IMG]

    from my spanking new Samsung Note 2
     
  6. Ghostwheel

    Ghostwheel Member

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    Motorola would replace the battery for $50, but I'd need to send it to them and be without it for ~2 weeks. An option, if not a great one.

    BUT...

    I called Verizon, and thanks to 12+ years of loyalty to them, they extended my warranty the four months it takes to cover a replacement RAZR Maxx, which they're overnighting to me. Whew.
     
  7. leeshor

    leeshor Gold Member

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    That's great to hear.
     
  8. Mike.757

    Mike.757 Silver Member

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    This is EXACTLY why I do not like the path that Moto has taken. If this were my S3, I could swap out that battery and problem solved. Also, the removal of the SD slot is troubling to me.


    OP. Glad to hear that your getting the problem resolved with a positive outcome! :happy3:
     
    #8 Mike.757, Sep 12, 2013
    Last edited: Sep 12, 2013
  9. Ghostwheel

    Ghostwheel Member

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    I understood at the time I bought the phone that I was playing the odds with a non-removable battery. And I lost. Luckily, I think they're aware a swelling battery could be a liability and publicity risk for them, thus their willingness to negotiate a solution.
     
  10. dezymond

    dezymond Tech Support Mod
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    Awesome to hear. You being a long time customer helped, but I think it's more because it was a safety issue. I've heard many others being turned down for other issues who had been with Verizon far longer. If it was just dying and wouldn't turn on, I wonder if they would've treated you the same....
     
  11. jkaod

    jkaod Gold Member

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    I think you're right about the potential bad PR being the reason they were so accommodating. I can see the news story now:

    Phone explodes and burns in owner's pocket - burns delicate body parts. Multi-million dollar lawsuit against Motorola and Verizon pending.
     
  12. Ghostwheel

    Ghostwheel Member

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    Well, I never carry it in pockets close to delicate body parts, at least. It's either in a shirt pocket (chest) or the side pocket of cargo shorts (thigh). No front or back pants pockets, ever - I'd crack a screen.
     
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