Android File Transfer stopped working with Droid Turbo

Discussion in 'Android Tech Support' started by shovelrae, Apr 30, 2017.

  1. shovelrae

    shovelrae New Member

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    This is vey likely already posted in this forum somewhere, but it wasn't readily apparent so thought i'd post t again.

    When trying to transfer pictures from my Droid Turbo phone to my MacBook, as soon as I connect the USB cable to the computer, I get a pop up box that says Can't Access Device Storage and tells me to unlock my screen.

    The screen isn't locked. I've done a Google search on this issue, but none of the solutions seem to work.

    Thanks for any assistance you may give, And please make your instructions simple? :)

    Thanks
    cheryl
     
  2. Sajo

    Sajo Diamond Member

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    When your phone is connected, swipe down the notification area. Do you see a notification that says something like "USB For Charging. Tap for more options"? Tap that and select file transfer mode (MTP). That's how newer version of Android function when connected to a Win PC, so hopefully it's similar with a Mac.

    [​IMG]

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