I guess I should change my name to 3rddroid instead of first. I was so anticipating getting this phone, I stood outside the store at 6:45 on 11-6 and was literally the first one in southwest MI to own the phone. My son and I both got them and then headed out of town. Immediately, I found the droid had a defective earpiece speaker. It crackled and sounded terrible. Especially women's voices (frequency). I returned the phone the following Monday and on the first day, the 2nd droid began the random power down cycling. It has continued to do this since then and just today, I took it in and exchanged it for the 3rd new droid. I'm hoping the 3rd phone is a charm. I love the phone and want it to succeed but, I demand quality and performance. After all, with the 2 droids and another 2 phones on my plan, it's a $5K+ commitment over the next 2 years. So far, after only about 4 hours, sound quality is perfect and no random power cycles. Incidentally, my son has the initial droid we picked up on 11-6 and has had no problems. Go figure, the ol' man buys the stuff and gets the hassle! On a positive note, I'm now an expert at installing the Verizon screen protectors. Not a single bit of dust or bubble in this one!!!