Wtf is going on at vzw they charge us all these upgrade fee for this and that and u can't even talk to someone from vzw without waiting 30 min.. I went to a store last week was told 30 min wait so I went to the one up the street stood around 10 min before I could even talk to the guy taking in names I had to hunt the supervisor down and the wait there was 40 min.. I said are u serious and the gentleman just turned his back and walked away. so I said I'll just call customer support and after being on hold for 18min I decided to hang up.. this some bs I'm trying to report my problem and can't even do that!! And the people at the store are beyond rude