Go return it TODAY. It's your 30th day. After they reinstate your "2 year upgrade eligibility" order it from the VZW Website for 199.....or go to Sears or somewhere else online and you can find it as low as $50.
You may incur a $35 restocking fee, not sure there.
I don't recommend ever going to the store to buy. I always order online. When I do so and I have issues I can always get the phone replaced with a phone call as opposed to a trip to the store to "prove" my issue to an often clueless "tech". Also, when ordering online you get the rebate instantly.
Sorry for your issue. I bet if you scream enough they'll just credit the $100 to your account. Make it clear to them over the phone that you plan on returning the phone TODAY if they don't resolve your issue NOW.
He can't. When you cut the barcode off the box to send in for your rebate, you can't return the phone. That stinks. I had no problem getting 3 Verizon rebates processed and the Visa cards sent to me. I did send them in within a couple of weeks of purchase though.
Gotcha. This gives the OP a pretty good argument though as well. "I had to be sure I liked the phone before I mailed the form in, since by cutting the barcode off I am giving up my return rights"
Call cust serv and ask for a supervisor if you're not happy with the answers. When you're talking to someone with a little authority (hopefully) point out that Sears has the phone for 50 bucks blah blah blah..... you should be fine. I bet they'll credit your account $100